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Compare Freshdesk vs Aloware

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Aloware - Contact Center Operations Software
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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $250
Free Trial Availability
  • No free trial
Spotsaas Score

9.5/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $15 , Billed Yearly
        • $250
        Pricing Plans
        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

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        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        249

        Very Good

        11

        Good

        5

        Poor

        1

        Terible

        0

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Feefo

        Feefo

        No Customers information available.

        Media and Screenshots

        Screenshots
        Freshdesk

        6 Screenshots

        screenshots

        7 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshdesk offers Free Trial, but Aloware does not.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Aloware is designed for Medium Business and Small Business.

        Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Aloware Starts at $250/Month.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to Aloware includes TalkDesk, XCALLY, uContact, Call Center Studio, CallFire, Aircall, Dialpad Contact Center, ice Contact Center, VoiceIQ and Vonage Contact Center.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].