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Compare eVoice vs Exotel vs Voiptime vs Nextiva

eVoice - Call Center Software
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Exotel - Call Center Software
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Voiptime - Call Center Software
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Overview

Description

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with ... Read More

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their ... Read More

Entry Level Pricing
  • Starts from $6.25 , Billed Yearly
  • Starts from $1,000
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.0/10

9.0/10

8.8/10

User Ratings

3.2

(28)

4.4

(16)

4.9

(13)
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Software Demo

Demo

Voiptime has not given any software demo yet

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Features

Total Features

7 Features

8 Features

10 Features

Unique Features
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        Pricing

        Pricing Option
              Starting From
              • $6.25 , Billed Yearly
              • $1,000
              • Not Available
              Pricing Plans
              • eVoice Lite

                • 2 users

                • 350 minutes per month

                • 6 toll-free or local numbers

                Show more +

              • eVoice Unlimited

                • 4 users

                • Unlimited minutes

                • 12 toll-free or local numbers

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              • eVoice Unlimited Plus

                • 6 users

                • Unlimited minutes

                • 18 toll-free or local numbers

                Show more +

              • Browse all pricing plans
              • Not Available
              • Not Available

              Other Details

              Organization Types supported
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              Platforms Supported
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Not Available
              • Available
              • Available
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              User Reviews

              User Ratings
              Rating Distribution

              Excellent

              28

              Very Good

              2

              Good

              0

              Poor

              0

              Terible

              5

              Excellent

              49

              Very Good

              21

              Good

              5

              Poor

              0

              Terible

              1

              Excellent

              13

              Very Good

              0

              Good

              0

              Poor

              0

              Terible

              0

              Expert's Review generated by AI

              eVoice presents a valuable solution for businesses seeking a streamlined communication system. Users have praised its mobile app for offering convenience and ease of use, particularly beneficial ...Read more

              Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

              Voiptime Cloud stands out as a robust and efficient call center solution, as highlighted by its users over the past 12 months. One of its key strengths is the intelligent call routing feature, ...Read more

              Pros and Cons
              • Seamless mobile app experience for remote work and client communication.

              • Cost-effective solution that saves money on repairs, extra wiring, and long-distance calls.

              • Excellent customer service with patient and professional representatives like Gerome, Fiona, and Jeff.

              • Effective features like auto attendant and call routing for better call management.

              • Outdated recording process for messages, requiring more steps than necessary.

              • Pricing can become costly with unexpected charges and lack of transparency in billing.

              • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

              • Efficient call management with auto-saving and easy access to call data and recordings.

              • Reliable customer support and prompt responses to queries and issues.

              • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

              • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

              • Inadequate post-sale service experience, as reported by some users.

              • Enhances call center efficiency by reducing call transfers and providing intelligent call routing.

              • Easy to use and implement, with quick setup time.

              • Two-way CRM integration for real-time access to client information during calls.

              • Facilitates improved communication channels and customer service.

              • The richness of features may be overwhelming for newcomers without proper support.

              • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              Negative Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              Integrations

              Integration with other apps

              No Integration information available.

              Customers

              Customers
              Forbes

              Forbes

              Inc

              Inc

              PC

              PC

              OLA

              OLA

              BYJU'S

              BYJU'S

              Quikr

              Quikr

              Toast

              Toast

              MSV

              MSV

              UA.TAO

              UA.TAO

              Media and Screenshots

              Screenshots
              Reporting

              1 Screenshots

              IVR menu

              1 Screenshots

              Predictive dialer

              6 Screenshots

              Videos
              video-0

              4 Videos

              video-0

              4 Videos

              No videos available.

              Alternatives

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both eVoice and Exotel offer a Free Trial.

              eVoice is designed for Individuals, Large Enterprises, Medium Business and Small Business.

              Exotel is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for eVoice Starts at $6.25/User/Month when Billed Yearly whereas for Exotel Starts at $1,000.

              Some top alternatives to eVoice includes Nextiva, CallHippo, CloudTalk, Call Center Studio, RingCentral Office, Grasshopper, TeleCapture, RingCentral Contact Center, VoxDesk, CallMatrix and MyOperator.

              Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].