Compare Augment CXM vs Refract

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Augment CXM (11) Get Quote Get Quote	$Refract - Conversation Intelligence Software$ Refract Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Augment CXM allows you to go beyond traditional customer experience metrics, with powerful insights that are generated from conversations being split up and analyzed. Through accessing your ... Read More	Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings	4.9 (22)	4.5 (397)
	Get Quote	Get Quote

Software Demo

Demo	Augment CXM has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	4 Features	8 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.9 (based on 22 reviews)	4.5 (based on 397 reviews)
Rating Distribution	Excellent 11 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback ...Read more
Pros and Cons		Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies. The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively. Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible. Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals. Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools. The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Salesforce 4.3 (31400 reviews) Bold360 3.3 (26 reviews) LivePerson 3.7 (214 reviews)	Zoho CRM 4.1 (8849 reviews) HubSpot CRM 4.2 (10374 reviews) Pipedrive 4.5 (5199 reviews)

Customers

Customers	No Customers information available.	Zoopla Siemens VMware

Media and Screenshots

Screenshots	No screenshots available.	$Refract$ 2 Screenshots
Videos	No videos available.	1 Videos

Alternatives

Alternatives	Cx Moments 4.8 Konverse AI $Refract - Conversation Intelligence Software$ Refract 4.5	q&ai Technologies RepsMate VoiceLab

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Augment CXM nor Refract offers a free trial.

Augment CXM is designed for Large Enterprises, Medium Business and Small Business.

Refract is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Augment CXM and Refract are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Augment CXM includes Cx Moments, Konverse AI, Refract, q&ai Technologies, Cognigy Insights, Qualified, Convin, Workvivo, M Intelligence, Artifact and IFTTT.

Some top alternatives to Refract includes q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus, Convin, Pickle and ExecVision.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Augment CXM vs Refract

Augment CXM

Refract

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure