- Document Classification
- Sentiment Analysis
- Multi-language Support
Unleash the insights behind your customer conversations.
(6 ratings)
Starts from $299/Year
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7.0/10
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Cx Moments is text mining software that identifies customer experiences in text and data sources like reviews, call center transcripts, or any communication that links customers to products, services, and brands. Cx Moments empowers organizations to discover the meaning of ... Read More
Document classification is a software feature that allows users to classify or categorize documents based on their content or metadata. It involves identifying the main topics or themes present in a document and assigning it to a specific category for easy retrieval and organization. One of the main benefits of document classification is its ability to save time and effort in managing large volumes of documents. By grouping similar documents together, users can quickly locate and access the information they need without having to sift through hundreds or thousands of files. Furthermore,
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature makes it possible for the software to be used by individuals from different linguistic and cultural backgrounds. One of the main benefits of multi-language support is its ability to provide a seamless experience for non-native speakers. With this feature, users can navigate the software and understand its content without any language barriers. This is especially helpful for businesses operating on a global scale, as it allows for efficient communication
Starts from $299
Yearly plans
Show all features
Starter Plan
$299
/Year
Volume of customer interactions: Up to 10,000/month
Pre-configured dashboard: Basic
Self-service AI-assist topics: Unlimited
Sentiment Analysis
Configurable reporting
History of customer support interactions: Up to 12 months
Helpdesk Support metrics and status: Standard metrics
Number of users: 1
Enterprise Plan
$599
/Year
Volume of customer interactions: Up to 20,000/month
Pre-configured dashboard: Basic
Self-service AI-assist topics: Unlimited
Sentiment Analysis
Configurable reporting
History of customer support interactions: Up to 12 months
Helpdesk Support metrics and status: Standard metrics
Number of users: Up to 10
Corporate Plan
Volume of customer interactions: Unlimited
Pre-configured dashboard: Unlimited
Self-service AI-assist topics: Unlimited
Sentiment Analysis
Configurable reporting
History of customer support interactions: Up to 24 months
Helpdesk Support metrics and status: Any custom metrics available
Number of users: Unlimited
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Disclaimer: Pricing information for Cx Moments is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
Dublin, Ireland
Cx Moments is text mining software that identifies customer experiences in text and data sources like reviews, call center transcripts, or any communication that links customers to products, services, and brands. Cx Moments empowers organizations to discover the meaning of their interactions with customers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta