Inmoment

• Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS

• Text and sentiment analytics

• Data exploration to mine unstructured feedback

• Reporting and dashboards to facilitate action and monitor trends

• Integrations with key systems of record

• Professional package elements

• Self-serve or managed service surveys for transactional, relational, and market research

• Industry specific text and sentiment analytic models

• Field level reporting

• Location-based action planning

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• Robust survey and data collection across any/all channels

• Extensive reporting that spans the enterprise–top of house to the front line

• Predictive and advanced analytics to facilitate recommendations and workflow

• Robust integrations with key systems of record

• Action planning, advocacy, case management, closed-loop, and more

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