Bold360 Reviews in January 2025: User Ratings, Pros & Cons

"Excellent application to support and maintain interaction with your client"

What do you like best? I have time using bold360 and I can say that I like everything it does, the fact that the client can have an interaction both with my team's personnel, as well as with the artificial intelligence that this software has, which is actually quite good and breaks the molds to which he was accustomed since this does not follow a script directly can be adapted to each client and provide excellent quality of service

"Smart AI for Chatbot"

What do you like best? This software facilitates the operation of chatbot within your web applications. Group creation is a perfect feature to have, let's you want to have together certain customers belonging to a certain sector, or customers who might be of high priority for our company, making us able to better monitor the events that happen within these groups and be able to respond as soon as possible. Multiple communication channels that allow customers to be received from different ...

"Excellent tool to hold live chats on your e-commerce website"

What do you like best? This is software that really facilitates the location and tracking of chats which include information about customer inquiry, personal details, responses and everything we need to develop a suitable profile to run our properly reviews. It is possible to configure chats and emails based on rules that are configured and thus filter the events that interest you most in a certain occasion, also the feature of sending invitations is very easy to configure.

"Efficient communications"

What do you like best? No lag, communications are quick between agent and customer

"Live Chat for support or sales roles"

What do you like best? Bold360 provides both a downloadable desktop version in Boldchat which is their old platform and an online-based login where agents and supervisors can connect to provide support from any internet-enabled device. Each of these platforms has its own advantages and drawbacks. As Bold360 was being introduced to customers the company began taking away features, assets, and support from Boldchat which made things pretty mediocre for a while considering Bold360 was launched ...

"User friendly - software interface that is easy to use"

What do you like best? Chat window is user friendly. It is very hard to find mistakes in the software. Toggling between chats is very easy and customization of many options are easy unlike other chat software.

"Great communication interface"

What do you like best? Using bold360 makes communication easier and it has got great user interface for a workplace.

"Very nice tool, that is not so complicated "

What do you like best? The system is so easy to learn, that the work is easy to master, for new hires too! The Tool is very nice done, so every customer agent have no problem to use ist. The Problem of the customers can be resolved very fast and with no problem !

"Bold360 in a call center "

What do you like best? It is easy to use an have a good communication with the customer

"Love Boldchat!"

What do you like best? It makes having concurrent chats easier. The web version is definitely the best.