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Refract - Conversation Intelligence Software

Refract Reviews in April 2025: User Ratings, Pros & Cons

Boost sales success with data-driven coaching.

4.5

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Refract Reviews & Ratings

4.5

Very Good

Based on 397 ratings & 0 reviews

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Expert's Review

Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback and coaching suggestions, enabling teams to refine their sales strategies effectively. Seamless integration with CRM systems ensures that valuable data is automatically ...Read more

Refract pros and cons

  • Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies.

  • The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively.

  • Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible.

  • Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals.

  • Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools.

  • The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.

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