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Compare Atera vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Description

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Entry Level Pricing
  • Starts from $99 , Billed Yearly
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

Not Available

9.5/10

User Ratings

Features

Total Features

14 Features

16 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • $99 , Billed Yearly
          • $15 , Billed Yearly
          Pricing Pans
          • Pro (MSP)

            $119

            • Remote management, automations & scripting

            • Monitoring & alerts

            • OS and software patching

            Show more +

          • Growth (MSP)

            $149

            • Includes features of Pro plan, plus

            • Mac support

            • Unlimited Splashtop concurrent sessions

            Show more +

          • Power (MSP)

            $199

            • Includes features of Growth plan, plus

            • Customized reports and dashboards (up to 20 reports and 3 dashboards)

            • Unlimited support addresses

            Show more +

          • Browse all pricing plans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            $18

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            $59

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

          • Browse all pricing plans
          Pricing Pageatera pricingfreshdesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          246

          Very Good

          27

          Good

          2

          Poor

          1

          Terible

          1

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Media and Screenshots

          Screenshots
          Dashboard

          7 Screenshots

          Freshdesk

          6 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].