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Compare 3CX vs HaloITSM vs Freshservice

3CX - Contact Center Operations Software
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HaloITSM - Service Desk Software
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Overview

Description

3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More

Entry Level Pricing
  • Starts from $175
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.6

(83)
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Software Demo

Demo

3CX has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • $175
      • Not Available
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      277

      Very Good

      59

      Good

      10

      Poor

      2

      Terible

      2

      Excellent

      16

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      HaloITSM has gained significant praise over the past 12 months, with users highlighting its sleek design, speed, and continuous evolution as standout features. The customer service and ...Read more

      Pros and Cons
      • Modern interface that is easy to use and navigate.

      • Excellent technical support and responsiveness to user feedback.

      • Customizable features that cater to various business needs.

      • Quick and seamless migration to cloud-based version.

      • Value for money compared to other ITSM solutions.

      • Some settings can be challenging to find due to high level of customization.

      • Limited documentation for certain features, requiring frequent engagement with support.

      • Complexity in setting up certain functions.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers

      No Customers information available.

      NHS

      NHS

      Siemens

      Siemens

      AkzoNobel

      AkzoNobel

      Media and Screenshots

      Screenshots
      3CX Wallboard

      7 Screenshots

      Self Service Portal screenshot

      5 Screenshots

      Videos

      No videos available.

      video-0

      3 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      HaloITSM offers Free Trial, but 3CX does not.

      3CX is designed for Large Enterprises, Medium Business and Small Business.

      HaloITSM is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of 3CX begins at $175/Year, while pricing details for HaloITSM are unavailable.

      Some top alternatives to 3CX includes uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live, Avaya Aura, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and RingCentral Engage Digital.

      Some top alternatives to HaloITSM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Freshdesk, HelpDesk, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk and ServiceNow Customer Service Management.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].