List of Contact Center Operations Software

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Introducing Squaretalk – the all-in-one cloud communications platform designed to elevate call centers to new heights. With its low cost, scalability, and user-friendly interface, this software empowers sales and support teams to operate efficiently from anywhere. Connect with customers through ...

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The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provides the power and flexibility to communicate effectively at competitive ...

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QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, enabling customer service managers to analyze information and make sense of it instantly in order to optimize ...

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Ring.io is a contact center operations' software that integrates CRM, marketing automation and multichannel customer communication capabilities in one platform. Ring.io is designed to support small businesses and help them organize, improve and streamline their processes, operations, and ...

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Genesys PureConnect Operations Software is a powerful software platform for the contact center operations. The software platform is flexible enough to support a range of applications and easy to use, allowing user to quickly connect with customers—both on-premises and in the cloud—and optimize ...

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The Black Lab Operations software offers businesses a cost-effective solution to better manage their call center operations. The software combines advanced analytics, multichannel supervision and review tools with the simplicity of an intuitive user interface for better customer care. With ...

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Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...

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Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational ...

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VoiceIQ helps companies optimize contact center agent performance, productivity, and customer satisfaction while reducing contact center infrastructure costs. Leveraging advanced automatic speech recognition (ASR) and natural language understanding (NLU), the mobile application enables audio ...

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LeadsRain is an Operations Software for contact centers and help desks that dials out to leads and tracks responses for a wide range of businesses, such as Home Improvement, Telecommunications, Insurance, Gambling. Operations is one of the key levers for successful lead generation campaigns. ...

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CxEngage is contact center Operations' software designed to increase agent effectiveness, improve performance and streamline operations. CxEngage allows business to track the data with real-time dashboard reporting and analytics. Easily manage large volumes of calls through a single portal and ...

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The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...

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Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast and simple manner from multiple channels, real-time integration with ...

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DYL Business Phone Service lets business use their existing phone systems and nontraditional data sources to help make contact centers more profitable. The software, which is easy to install, facilitates greater responsiveness of operators, improves agent quality monitoring, and enhances ...

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Callision Contact Center Software provides a solution to address this challenge. Callision provides business with the tools necessary to manage day-to-day operations, track metrics, and improve agent performance through real-time reporting and analytics. With a suite of functionalities ...

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LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qualitative metrics with our insights into customers and agents. In few clicks, ...

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The cloud-agnostic Ozonetel WBF Contact Center Operations software is the most flexible, resilient and advanced software solution on the market today. It leverages cloud and IT assets while enabling enterprise class customer service across all channels with advanced analytics and meaningful ...

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Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. Channels places incredible importance on professional services that are backed by our knowledgeable support team ...

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DCDial is a powerful yet simple Contact Center Operations Software that helps contact centers manage customer contacts more effectively. Whether business is looking to centralize customer interaction across multiple locations, or improve first-contact resolution, DCDial can help business to ...

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Convoso Contact Center Operations Software is a cloud based system that provides a solution for companies who need to improve their inbound and outbound contact center operations. By connecting analytics, operations, and customer service managers to all the data they need, Convoso Contact ...