Spot Score

Keeping

Efficiently manage and resolve customer issues with Keeping.

4.5

(1)

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Starts from $8/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Keeping?

Affiliate Disclosure

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after the resolution of the incident, query tickets for historical information, generate reports based on saved queries, conduct polls with stakeholders within an organization.

Pricing

Starts from $8/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Keeping software demo

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Keeping Features

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Features Score:

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Knowledge Base

Ticket Management

Automated Routing

Macros (Templated Responses)

Customizable Branding

Keeping Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Keeping Pricing

Starts from $8/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Team

2 Agent Minimum
5 Mailboxes
2 Workflows
Standard Reporting
Email Support

Organization

2 Agent Minimum
Unlimited Mailboxes
Unlimited Workflows
Shopify Integration
Zapier Integration

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Disclaimer: Pricing information for Keeping is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Keeping

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Keeping Reviews & Ratings

4.5

Very Good

Based on 1 ratings & 41 reviews

Rating Distribution

Excellent

(24)

Very Good

(16)

Good

(1)

Poor

(0)

Terible

(0)

User Review

Nate R

01/11/24

3.5 out of 5

"A nice solution that fits our needs"

What do you like best about Keeping? Keeping has been a great addition to our organization allowing us the ability to assign tickets to our Customer ...

Michael A

01/11/24

5 out of 5

"Easy to use and reasonably priced"

What do you like best about Keeping? Onboarding new users is simple and it's a simple and easy to use interface. What do you dislike about ...

Anonymous User

01/11/24

4 out of 5

"Intuitive to use and integratted into googled mail account."

What do you like best about Keeping? In order to reply to all email sent to our company properly, keeping is very helpful tool to have overall control ...

Gabriele Z

01/11/24

4.5 out of 5

"Good choice if you do not need a fully fledged solution"

What do you like best about Keeping? Simplicity, few features growing only for necessary aspects. What do you dislike about Keeping? No downside. ...

View all Reviews

Keeping Customers

Keeping Integrations

Shopify

4.4

Zapier

4.3

(3331 reviews)

Keeping Support

Customer Service

Business Hours

Online

Location

Brooklyn, New York

Reach out to Keeping Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Keeping is a Help Desk Software. Keeping offers Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management) and many more functionalities.

Some top alternatives to Keeping includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Hiver and BoldDesk.

Yes, Keeping provides API.

No, Keeping doesn't provide mobile app.

Keeping is located in Brooklyn, New York

Keeping offers Free Trial, Subscription pricing models

Yes, Keeping can integrate with Shopify

The starting price of Keeping is $8/User/Month when Billed Yearly

Researched by Rajat Gupta