Spot Score

Keeping

Efficiently manage and resolve customer issues with Keeping.

4.5

(1)

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Starts from $8/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Keeping?

Affiliate Disclosure

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after the resolution of the incident, query tickets for historical information, generate reports based on saved queries, conduct polls with stakeholders within an organization.

Pricing

Starts from $8/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Keeping software demo

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Keeping was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Keeping Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Knowledge Base

Live Chat

Macros (Templated Responses)

Ticket Management

Keeping Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Keeping Pricing

Starts from $8/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Team

2 Agent Minimum
5 Mailboxes
2 Workflows
Standard Reporting
Email Support

Organization

2 Agent Minimum
Unlimited Mailboxes
Unlimited Workflows
Shopify Integration
Zapier Integration

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Disclaimer: Pricing information for Keeping is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Keeping

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Freshdesk

Empower your support team to excel.

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Keeping Reviews & Ratings

4.5

Very Good

Based on 1 ratings & 41 reviews

Rating Distribution

Excellent

(24)

Very Good

(16)

Good

(1)

Poor

(0)

Terible

(0)

User Review

Gabriele Z

01/11/24

4.5 out of 5

"Good choice if you do not need a fully fledged solution"

What do you like best about Keeping? Simplicity, few features growing only for necessary aspects. What do you dislike about Keeping? No downside. ...

Anonymous User

01/11/24

4 out of 5

"Needs some work, not bad though!"

What do you like best about Keeping? Organization of emails, filters, assignments, rules. What do you dislike about Keeping? The mobile interface ...

Anonymous User

01/11/24

4 out of 5

"Small Scale Product Support"

What do you like best about Keeping? I like that it is integrated into my e-mail to be able to work on it within a product I already use. I am in ...

Ana D

01/11/24

5 out of 5

"A Game-Changer for Streamlining Support Emails"

What do you like best about Keeping? I've been using Keeping's collaboration feature for email support, and it has truly transformed the way our team ...

View all Reviews

Keeping Customers

Keeping Integrations

Shopify

4.4

Zapier

4.3

(3331 reviews)

Keeping Support

Customer Service

Business Hours

Online

Location

Brooklyn, New York

Reach out to Keeping Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Keeping is a Help Desk Software. Keeping offers Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management) and many more functionalities.

Some top alternatives to Keeping includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Hiver and BoldDesk.

Yes, Keeping provides API.

No, Keeping doesn't provide mobile app.

Keeping is located in Brooklyn, New York

Keeping offers Free Trial, Subscription pricing models

Yes, Keeping can integrate with Shopify

The starting price of Keeping is $8/User/Month when Billed Yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Researched by Rajat Gupta