Keeping Reviews in March 2025: User Ratings, Pros & Cons

"Small Scale Product Support"

What do you like best about Keeping? I like that it is integrated into my e-mail to be able to work on it within a product I already use. I am in Keeping every other day so being able to check it there makes it a lot easier. We also have multiple users using Keeping and we are able to use it easily. What do you dislike about Keeping? I think that it's a little difficult to tag people and create a to do list for someone that does not get tickets assigned to them. As someone who mainly takes ...

"Excellent Management of Service Tickets"

What do you like best about Keeping? Prior to keeping my inbox was just a madhouse of various things, keeping has completely changed the way things are organized and prioritized. I especially love that it integrates so well with Shopify so I don't have to spend time tracking down a customer's tracking information or order details. It's just right there. I can't imagine running my business without it. What do you dislike about Keeping? It doesn't do quite as well as Gmail filtering out junk. ...

"A Game-Changer for Streamlining Support Emails"

What do you like best about Keeping? I've been using Keeping's collaboration feature for email support, and it has truly transformed the way our team manages customer inquiries. Having it integrated into our Gmail accounts has made our support workflow more efficient than ever before. Considering the affordable price, Keeping offers an impressive array of features that have significantly improved our customer support operations. If you're looking for a solution to streamline your support ...

"Good choice if you do not need a fully fledged solution"

What do you like best about Keeping? Simplicity, few features growing only for necessary aspects. What do you dislike about Keeping? No downside. Perhaps it is missing a little bit more analytics. What problems is Keeping solving and how is that benefiting you? Help desk for a number of products with a small agents team. Able to to satisfy customer requests and advance the products.

"A nice solution that fits our needs"

What do you like best about Keeping? Keeping has been a great addition to our organization allowing us the ability to assign tickets to our Customer Experience agents with ease and give visibility to the entire department of who is working on what. What do you dislike about Keeping? The only feature missing from this that I wish was available would be carosel assignments so that we could take away the manual ticket assignment. What problems is Keeping solving and how is that benefiting ...

"Changed our organization"

What do you like best about Keeping? Keeping has brought our shared inbox out of the dark ages of one person being able to log into the account. It was so easy for us to start using and we wish we'd started sooner. This makes our day to day so much easier, and means we can respond quicker, with the most knowledgable/best person replying directly to the customer, rather than trying to make an email train for them to get a response. What do you dislike about Keeping? I think closing and ...

"Intuitive to use and integratted into googled mail account."

What do you like best about Keeping? In order to reply to all email sent to our company properly, keeping is very helpful tool to have overall control over it, since different departments answer to different questions, and we can make sure all are answered. What do you dislike about Keeping? In the title or a subject there are realy some unnecessary codes, as kdj3bfkdbjdfd#mfna, our employees do not like it at all, they find it even distracting. Recommendations to others considering ...

"Needs some work, not bad though!"

What do you like best about Keeping? Organization of emails, filters, assignments, rules. What do you dislike about Keeping? The mobile interface needs serious work. Everyone is mobile now and we need to have a cleaner look at incoming and assigned emails though an app of gmail app extension. Also- we need a better notification alert for when we are tagged or are tagging in notes. A red dot just doesn’t cut it. Recommendations to others considering Keeping: Good not great. But it works ...

"A suitable solution to our product support needs!"

What do you like best about Keeping? I really enjoy the simplicity of Keeping as well as the responsiveness of the Keeping team. Finding a solution to product support that lives in our Gmail was a life saver for us. What do you dislike about Keeping? This isn't necessarily something I dislike about Keeping, but an opportunity I think they have is to really enhance their reporting to be a bit more robust. I think that would appeal to a lot of people and be a great way to increase business. ...

"Easy to use and reasonably priced"

What do you like best about Keeping? Onboarding new users is simple and it's a simple and easy to use interface. What do you dislike about Keeping? Needs more admin controls.such as restricting who can assign incoming emails. What problems is Keeping solving and how is that benefiting you? It's providing an easy to use shared inbox that lives inside of Gmail