Spot Score

Help Sumo

Streamline support with Help Sumo.

(1)

Save to Favourites

Add to compare

Starts from $19/User/Month

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Support

FAQs

What is Help Sumo?

Affiliate Disclosure

Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single application experience, while also reaching out to mobiles, tablets or computers. The solution is cost effective and easy to set up while scaling easily according to growth needs. The Help Sumo administration console makes sure that user stay in control of all activities within the help desk software deployment.

Pricing

Starts from $19/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Help Sumo software demo

Help Sumo has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Do you work for Help Sumo? Take Control of this page. Click here

Help Sumo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Help Sumo Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Contract (SLA Management)

Social Media Integration

Ticket Management

Help Sumo Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Help Sumo Pricing

Starts from $19/User/Month

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Baby Plan

$19

/User/Month

Tickets
Unlimited User
Upto 3 Staff
Knowledge Base
Virtual Sub domain

Show more +

Kid Plan

$29

/User/Month

Includes features of Baby plan, plus
Portal Page Design
CSS Customization
Media Upload
SLA Rule

Show more +

Wrestler Plan

$49

/User/Month

Includes features of Kid plan, plus
Chat Transfer
Chat Convert To Ticket
Chat Monitor
Affiliate – Referral link

Show more +

Sumo Plan

$79

/User/Month

Includes features of Wrestler plan, plus
Voice Ticketing
Reporting
Localization

Explore in-depth pricing

Screenshots of the Help Sumo Pricing Page

Disclaimer: Pricing information for Help Sumo is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Help Sumo

Free Help Sumo Alternatives

Recommended

Zendesk Support

Effortlessly manage customer ...

9.2

Very Good

Visit website Compare Help Sumo vs Zendesk Support

Recommended

Zoho Desk

Efficient support for all your ...

9.7

Very Good

Visit website Compare Help Sumo vs Zoho Desk

Recommended

Tidio Helpdesk

Transform Customer Interactions ...

Visit website Compare Help Sumo vs Tidio Helpdesk

Freshservice

Streamline your support process ...

Very Good

Compare Help Sumo vs Freshservice

Freshdesk

Empower your support team to excel.

9.5

Very Good

Compare Help Sumo vs Freshdesk

ProProfs Help Desk

Effortlessly manage all your ...

8.7

Very Good

Compare Help Sumo vs ProProfs Help Desk

Support Hub

Revolutionize customer support and ...

7.4

Compare Help Sumo vs Support Hub

HelpDesk

Streamline customer support and ...

9.4

Very Good

Compare Help Sumo vs HelpDesk

SysAid

Streamline IT support anytime,

9.8

Very Good

Compare Help Sumo vs SysAid

Jitbit Helpdesk

Streamline customer support with ...

9.5

Very Good

Compare Help Sumo vs Jitbit Helpdesk

View all Help Sumo alternatives

Help Sumo Reviews & Ratings

Good

Based on 1 ratings & 2 reviews

Rating Distribution

Excellent

(1)

Very Good

(0)

Good

(1)

Poor

(0)

Terible

(0)

User Review

Giorgos M

06/06/23

5 out of 5

"Help Sumo"

What do you like best about Help Sumo? Help Sumo may provide analytics and reporting capabilities to track and analyze customer interactions and ...

Anonymous User

07/09/14

3 out of 5

"Best customer support tool"

What do you like best about Help Sumo? helpsumo allows us to manage a large of support, developer and product backlog data in one place and is very ...

View all Reviews

Help Sumo Support

Customer Service

Business Hours

Online

Location

Manhattan, New York

Reach out to Help Sumo Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Help Sumo is a Help Desk Software. Help Sumo offers Social Media Integration, Document Storage, Ticket Management, Knowledge Base, Contract (SLA Management) and many more functionalities.

Some top alternatives to Help Sumo includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and Help Desk Premier.

Yes, Help Sumo provides API.

No, Help Sumo doesn't provide mobile app.

Help Sumo is located in Manhattan, New York

Help Sumo offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the Help Sumo as of now.

The starting price of Help Sumo is $19/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Researched by Rajat Gupta