Help Sumo Reviews in April 2025: User Ratings, Pros & Cons

"Help Sumo"

What do you like best about Help Sumo? Help Sumo may provide analytics and reporting capabilities to track and analyze customer interactions and support performance. This helps businesses identify trends, measure customer satisfaction, and make data-driven improvements to their support processes. What do you dislike about Help Sumo? While customer support platforms often offer integrations with other systems, there might be limitations in terms of compatibility or available integrations. ...

"Best customer support tool"

What do you like best about Help Sumo? helpsumo allows us to manage a large of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it viable to run a lean support team while experiencing big company development and not let anything go overlooked. We also use it for our product backlog and capturing other critical client data as well as the NPS functionality. We switched to their help center for all product ...