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9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk Alternatives with Better Features

Empower your support team to excel.

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Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Contract (SLA Management)

Pricing

  • Starts from $15/User/Month when Billed Yearly, also offers free forever plan

  • Free Trial available

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List of the Top Freshdesk alternatives as of January 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

  • Document Storage

  • Reporting and Analysis

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

  • Document Storage

  • AI Assistant

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

  • Document Storage

  • Visitor Targeting

  • Video Chat

+ 7 more

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.6

Spot Score

Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud

Customer service made smarter, faster, and better.

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Product Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

  • Document Storage

  • Omnichannel Campaign Management

Pricing

Free Trial available, Try Now

Starts from $25/user/month when yearly