Spot Score

CustomerWise

Efficient support, satisfied customers.

3.7

(5)

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Starts from $20/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is CustomerWise?

Affiliate Disclosure

CustomerWise is a customer service ticket system that makes it easy to respond and track requests and bug and support tickets. Use it to get and stay organized, plus share data with the people who need it most for fast response times. CustomerWise integrates with any existing help desk or issue management system. Its simple, powerful features make sure user gets the most out of the support solution.

Pricing

Starts from $20/User/Month

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

CustomerWise software demo

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CustomerWise was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

CustomerWise Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Contract (SLA Management)

Incident Management

Knowledge Base

Live Chat

Macros (Templated Responses)

Surveys & Feedback

Ticket Management

CustomerWise Pricing

Visit website

Free Trial

Not available

CustomerWise Pricing

Starts from $20/User/Month

Pricing Model

Paid Plans (Subscription )

Visit website

Pricing Plans

Professional

$20

/User/Month

Ticketing
Self Service Portal
SLA Management
Email Notification & Escalation
Sub Task Management

Show more +

Enterprise

$35

/User/Month

Includes features of the professional plan, plus
Sales & Marketing modules
Multi-site and multi-lingual support
Asset Management
Professional service billing and invoicing

Show more +

Explore in-depth pricing

Screenshots of the CustomerWise Pricing Page

Disclaimer: Pricing information for CustomerWise is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for CustomerWise

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CustomerWise Reviews & Ratings

3.7

Very Good

Based on 5 ratings & 2 reviews

Rating Distribution

Excellent

(0)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Bob S

11/24/18

3.5 out of 5

"Good information with a clunky interface"

What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly ...

Bob S

11/24/18

3.5 out of 5

"Good information with a clunky interface"

What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly ...

View all Reviews

CustomerWise Support

Customer Service

Online

Location

+1 800-439-7782

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

CustomerWise is a Help Desk Software. CustomerWise offers Incident Management, Macros (Templated Responses), Ticket Management, Surveys & Feedback, Knowledge Base and many more functionalities.

Some top alternatives to CustomerWise includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

No, CustomerWise doesn't provide API.

No, CustomerWise doesn't provide mobile app.

CustomerWise is located in +1 800-439-7782

CustomerWise offers Subscription pricing model

We don't have information regarding integrations of the CustomerWise as of now.

The starting price of CustomerWise is $20/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.