7.7
Spot Score
Efficient support, satisfied customers.
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BS
Bob S
11/24/18
"Good information with a clunky interface"
What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly managed incidents will not fall through the cracks. The ability to set up customized routing is also a plus.
BS
Bob S
11/24/18
"Good information with a clunky interface"
What do you like best about CustomerWise? Tech Excel Customerwise did a good job of keeping track of incidents for our software help desk. If properly managed incidents will not fall through the cracks. The ability to set up customized routing is also a plus. What do you dislike about CustomerWise? The interface was a bit clunky and hard to navigate. Also, the reporting system was not nearly as flexible as it needed to be. You could create customized reports but I always had difficulty ...
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