20 Best Customer Success Software for SMBs in February 2025

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List of the Best Customer Success Software For Small Business as of February 2025

Custify

Delivering great customer service, effortlessly.

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5.0

(200)

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Product Description

Custify is a Customer Success platform that helps to deliver great customer service in an engaging way. Build instant customer knowledge, resolve FAQs, understand customers, display webpages automatically in their language using content recognition. Custify works with companies to develop ...

Pricing

Starts from $999

Quality Driven Software

Streamlining quality for professional service firms.

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5.0

(6)

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Product Description

Quality Driven Software is a customer and project management software for professional services firms. It helps firms to organize their projects, documents and notes in a very easy way. This way, they can easily provide support to their clients and prioritize requests and bugs so they can focus ...

Pricing

Starts from $29/Month

Churn Solution

Empower your business, retain valuable customers, maximize lifetime value.

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4.8

(2)

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Product Description

Unveiling the Churn Solution, your ultimate ally in the ongoing fight against customer churn. This innovative tool empowers businesses to create customized cancellation processes that effectively salvage valuable customers on the brink of departure. Picture a scenario where you can meticulously ...

Pricing

Free Trial available, Try Now

Starts from $49.00/month when Billed Yearly, also offers free forever plan

Ubiquity

Boost loyalty, drive profits with mobile engagement.

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4.8

(20)

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Product Description

Boost customer loyalty and profitability with Ubiquity, the top-rated mobile loyalty platform for retail, sports clubs, and insurance companies. This innovative platform allows businesses to stay connected with their customers at critical moments, increasing customer lifetime value and driving ...

Pricing

Ubiquity offers custom pricing plan

Planhat

Empowering customer success with data-driven insights.

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4.7

(387)

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Product Description

Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, business will easily increase their loyalty. The system helps to grow by ...

Pricing

Starts from $1,150/Month

UserGuiding

Empowering your customer success journey.

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4.7

(102)

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Product Description

UserGuiding is the customer success software that helps to achieve goals. Generate more revenue, build trust in product, and maintain healthier relationships with customers with easy to use customer success software. It help to close the loop between business and customers through ...

Pricing

Free Trial available

Starts from $2,490/Year

SmartKarrot

Maximize customer success with SmartKarrot.

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4.6

(34)

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Product Description

SmartKarrot is a customer success platform that allows businesses to find effective approaches to onboarding, nurturing, and driving customer growth. It offers a 360° view of customer interactions across all channels, enabling companies to track, observe, and control their customer touchpoints. ...

Pricing

Free Trial available

Starts from $499/Month when Billed Yearly

ChurnZero

Maximize customer value with ChurnZero.

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4.6

(749)

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Product Description

ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determine how valuable they are. ChurnZero provides tools for customer success, ...

Pricing

Free Trial available

ChurnZero offers custom pricing plan

Ringorang

Transforming training, driving results.

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4.5

(1)

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Product Description

Introducing Ringorang, the ultimate Business Performance Enablement Software. Our innovative platform transforms workplace training, driving tangible results by fostering lasting changes in employee conduct. By leveraging microlearning and gamification, Ringorang offers a fun and engaging ...

Pricing

Ringorang offers custom pricing plan

Strikedeck

Empowering Your Customer Success Journey

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4.5

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Product Description

Introducing Strikedeck, the ultimate customer success platform with a promise to guide you through your journey. Powered by machine learning and predictive analytics, Strikedeck offers unrivaled insights and alerts on customer health, engagement, and sentiment. Connect with your customers like ...

Pricing

Free Trial available

Strikedeck offers custom pricing plan

MetaCX

Accelerate customer success with smarter engagement.

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4.5

(1)

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Product Description

MetaCX is customer success software for fast growing SaaS companies. With a single User Interface, the MetaCX platform incorporates CRM, support automation, a self care portal and email marketing to provide an unified foundation for developing the strongest relationships with customers. MetaCX ...

Pricing

ClientSuccess

Success starts with ClientSuccess.

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4.5

(169)

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Product Description

Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pain points. It automatically tracks conversations, sends personalized ...

Pricing

ClientSuccess offers custom pricing plan

Amity

Maximizing customer success through subscription insights.

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4.4

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Product Description

Amity is a customer success software solution that helps companies with subscription-based revenue models like SaaS, B2B apps, and online retail create better customers by improving acquisition, retention, and expansion outcomes. Built with insights from top subscription executives at Amity´s ...

Pricing

Amity offers custom pricing plan

Salesmachine

Boost sales success with Salesmachine.

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4.4

(23)

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Product Description

Salesmachine is customer success software that helps salespeople be more successful. It lets use drag-and-drop sales materials into emails, tracks metrics to show sales team their lead progress, and even warns when salespeople are missing their goals by too much. This all makes it easier for ...

Pricing

Free Trial available

Starts from $2,500/Month

Froged

Empowering businesses with advanced customer support.

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4.4

(6)

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Product Description

Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and customizable reporting dashboards. Also check out add-ons for more capabilities, ...

Pricing

Free Trial available

CrowdPower

Boost sales and engage customers with CrowdPower AI.

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4.3

(2)

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Product Description

CrowdPower offers an automated solution for targeting customers and boosting sales. Integrate this powerful solution into any website with a few lines of code and start taking advantage of Segment dashboard features. Monitor user activity and use simple “if this, then that” automations to ...

Pricing

Free Trial available

Starts from $48/Month when Billed Yearly

UserIQ

Empower, engage, and exceed customer expectations.

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4.3

(116)

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Product Description

UserIQ is the Customer Success Platform that empowers Product, Sales, and Support teams to help customers more effectively - with deep understanding of how they use products, personalized recommendations for more effective support, and intelligent automation to deliver on their expectations. ...

Pricing

UserIQ offers custom pricing plan

Totango

Empowering businesses for customer success.

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4.2

(395)

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Product Description

Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identify key accounts, and grow revenue faster than ever before. With ...

Pricing

Totango offers custom pricing plan

Akita

Streamline your customer success with Akita.

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3.4

(1)

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Product Description

Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle and escalation management and user and account relationship management. It ...

Pricing

Starts from $160/Month when Billed Yearly

ServiceSource

Unlock your B2B potential with ServiceSource.

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3.3

(3)

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Product Description

ServiceSource is a renowned B2B Customer Journey Experience Solution that helps businesses transform their digital sales and customer success processes. As a global provider of outsourced go-to-market services, ServiceSource accelerates B2B sales and drives customer retention and renewal ...

Pricing

ServiceSource offers custom pricing plan

Best Customer Success Software For Small Business

Custify

Delivering great customer service, effortlessly.

Custify is a Customer Success platform that helps to deliver great customer service in an engaging way. Build instant customer knowledge, resolve FAQs, understand customers, display webpages automatically in their language using content recognition. Custify works with companies to develop ...

Quality Driven Software

Streamlining quality for professional service firms.

Quality Driven Software is a customer and project management software for professional services firms. It helps firms to organize their projects, documents and notes in a very easy way. This way, they can easily provide support to their clients and prioritize requests and bugs so they can focus ...

Churn Solution

Empower your business, retain valuable customers, maximize lifetime value.

Unveiling the Churn Solution, your ultimate ally in the ongoing fight against customer churn. This innovative tool empowers businesses to create customized cancellation processes that effectively salvage valuable customers on the brink of departure. Picture a scenario where you can meticulously ...

Ubiquity

Boost loyalty, drive profits with mobile engagement.

Boost customer loyalty and profitability with Ubiquity, the top-rated mobile loyalty platform for retail, sports clubs, and insurance companies. This innovative platform allows businesses to stay connected with their customers at critical moments, increasing customer lifetime value and driving ...

Planhat

Empowering customer success with data-driven insights.

Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, business will easily increase their loyalty. The system helps to grow by ...

UserGuiding

Empowering your customer success journey.

UserGuiding is the customer success software that helps to achieve goals. Generate more revenue, build trust in product, and maintain healthier relationships with customers with easy to use customer success software. It help to close the loop between business and customers through ...

SmartKarrot

Maximize customer success with SmartKarrot.

ChurnZero

Maximize customer value with ChurnZero.

ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determine how valuable they are. ChurnZero provides tools for customer success, ...

Ringorang

Transforming training, driving results.

Introducing Ringorang, the ultimate Business Performance Enablement Software. Our innovative platform transforms workplace training, driving tangible results by fostering lasting changes in employee conduct. By leveraging microlearning and gamification, Ringorang offers a fun and engaging ...

Strikedeck

Empowering Your Customer Success Journey

Introducing Strikedeck, the ultimate customer success platform with a promise to guide you through your journey. Powered by machine learning and predictive analytics, Strikedeck offers unrivaled insights and alerts on customer health, engagement, and sentiment. Connect with your customers like ...

MetaCX

Accelerate customer success with smarter engagement.

MetaCX is customer success software for fast growing SaaS companies. With a single User Interface, the MetaCX platform incorporates CRM, support automation, a self care portal and email marketing to provide an unified foundation for developing the strongest relationships with customers. MetaCX ...

ClientSuccess

Success starts with ClientSuccess.

Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pain points. It automatically tracks conversations, sends personalized ...

Amity

Maximizing customer success through subscription insights.

Amity is a customer success software solution that helps companies with subscription-based revenue models like SaaS, B2B apps, and online retail create better customers by improving acquisition, retention, and expansion outcomes. Built with insights from top subscription executives at Amity´s ...

Salesmachine

Boost sales success with Salesmachine.

Salesmachine is customer success software that helps salespeople be more successful. It lets use drag-and-drop sales materials into emails, tracks metrics to show sales team their lead progress, and even warns when salespeople are missing their goals by too much. This all makes it easier for ...

Froged

Empowering businesses with advanced customer support.

Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and customizable reporting dashboards. Also check out add-ons for more capabilities, ...

CrowdPower

Boost sales and engage customers with CrowdPower AI.

CrowdPower offers an automated solution for targeting customers and boosting sales. Integrate this powerful solution into any website with a few lines of code and start taking advantage of Segment dashboard features. Monitor user activity and use simple “if this, then that” automations to ...

UserIQ

Empower, engage, and exceed customer expectations.

UserIQ is the Customer Success Platform that empowers Product, Sales, and Support teams to help customers more effectively - with deep understanding of how they use products, personalized recommendations for more effective support, and intelligent automation to deliver on their expectations. ...

Totango

Empowering businesses for customer success.

Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identify key accounts, and grow revenue faster than ever before. With ...

Akita

Streamline your customer success with Akita.

Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle and escalation management and user and account relationship management. It ...

ServiceSource

Unlock your B2B potential with ServiceSource.

ServiceSource is a renowned B2B Customer Journey Experience Solution that helps businesses transform their digital sales and customer success processes. As a global provider of outsourced go-to-market services, ServiceSource accelerates B2B sales and drives customer retention and renewal ...

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