Custify Reviews in February 2025: User Ratings, Pros & Cons

"Custify makes Customer handling easy"

What do you like best about Custify? The ability to add relevant information for quick check, ability to see communications via emails What do you dislike about Custify? Nothing to dislike as such. Just little more intuitiveness and innovation is always appreciated What problems is Custify solving and how is that benefiting you? Not having to look at the data at multiple places. Ability to reduce documentation and bring everything under one roof.

"Excellent Tool with lots of features and holistic approach to CS management"

What do you like best about Custify? Customizable data fields and everything in one place! Very easy to align to the specific needs of our organization. Also easy to navigate and locate information. What do you dislike about Custify? Unable (at this time) to create filters in custom data view or download data for additional filtering/sorting in Excel/Sheets. Additionally, custom data view has difficulty scrolling to view all information. What problems is Custify solving and how is that ...

"Deep Drive your Customer using Custify"

What do you like best about Custify? Engemengent score.Capability to integrate with multiple CRM / API. What do you dislike about Custify? Setting at the initial stage was a tough one to get. What problems is Custify solving and how is that benefiting you? Custify providees a deep drive of customer via engemenet scrore and making QBR and other followups more automated.

"Custify enables us (customer and event success team) to view the 360 degree customer journey."

What do you like best about Custify? Customised dashboard views for better visibility. Easy creation of attributes to better filter out the data. What do you dislike about Custify? Mobile responsiveness and Mobile Application can be useful. Currently it's missing. What problems is Custify solving and how is that benefiting you? It allows us to track customer email communication, save notes, create tasks related to the particular account and gives clear visibility on the account ...

"Game changer! Has elevated me and our business to new levels"

What do you like best about Custify? The analytics - Really helps me spot areas in which I need to be aware of in terms of my customers health and product usage What do you dislike about Custify? Not much, its a great product. The email function could be improved but thats about it. What problems is Custify solving and how is that benefiting you? Its improving the health of our customers accounts by giving us real time analytics

"Beats all the others out there , what you need is there."

What do you like best about Custify? For me , it's about having all the data in one place. Instead of chasing our CS manager, i know exactly who to go to & the same with the customer What do you dislike about Custify? There isn't actually anything i dislike about the platform. What problems is Custify solving and how is that benefiting you? All the data and CSM is in 1 place , makes my job so much eaiser

"An Essential Tool, that fits our needs"

What do you like best about Custify? Ease of Use Best way to see an overview of the project What do you dislike about Custify? Custify is a useful tool. Initially setting up was challenging What problems is Custify solving and how is that benefiting you? Gives an overview of project and help in highlighting issues

"One stop solution for the summary of an account"

What do you like best about Custify? Global health card gives an overview of the account What do you dislike about Custify? Native integration with freshdesk should be seamless What problems is Custify solving and how is that benefiting you? A comprehensive solution that offers insights into every aspect of any account. This tool provides a holistic view of the account's overall health, enabling us to identify and address concerns promptly, thereby enhancing the overall customer experience.

"Good Experience"

What do you like best about Custify? Very user friendly and ease of implementation What do you dislike about Custify? Custmisation is not possible, need to work on personalisation factor. What problems is Custify solving and how is that benefiting you? It is helping us to track our customer's journey with respect to their events

"Impactful insights in a single dashboard view"

What do you like best about Custify? The most important feature that I love about Custify is the real-time notifications to stay updated on the accounts. To handle multiple clients, impactful data insights with CTAs are a boon for customer success POD. What do you dislike about Custify? Nothing as of now. Custify helps me a lot in managing my accounts. What problems is Custify solving and how is that benefiting you? It helps me get important details, current status, and pending tasks on my ...