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UserIQ - Customer Success Software

UserIQ Reviews in January 2025: User Ratings, Pros & Cons

Empower, engage, and exceed customer expectations.

4.3

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UserIQ offers custom pricing plan

UserIQ Reviews & Ratings

4.3

Very Good

Based on 127 ratings & 116 reviews

Rating Distribution

Excellent

(76)

Very Good

(35)

Good

(3)

Poor

(1)

Terible

(1)

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Showing 1-10 out of 116

AU

Anonymous User

11/06/21

4.5 out of 5

"Abnormal Review"

What do you like best about UserIQ? The usage insights and how easy it was to start setting up reports in Salesforce What do you dislike about UserIQ?

AU

Anonymous User

11/06/21

4.5 out of 5

"Abnormal Review"

What do you like best about UserIQ? The usage insights and how easy it was to start setting up reports in Salesforce What do you dislike about UserIQ?

AU

Anonymous User

11/02/21

4.5 out of 5

"UserIQ Customer Support"

What do you like best about UserIQ? The support staff at UserIQ are efficient, knowledgeable, and effective in meeting their customer's business needs or by implementing solutions that benefit all users.

AU

Anonymous User

11/02/21

4.5 out of 5

"UserIQ Customer Support"

What do you like best about UserIQ? The support staff at UserIQ are efficient, knowledgeable, and effective in meeting their customer's business needs or by implementing solutions that benefit all users.

SP

Smith P

10/26/21

4 out of 5

"Big success on first user NPS with UserIQ"

What do you like best about UserIQ? We launched our first NPS survey after implementing UserIQ. Previously we were using a survey tool to our users' email addresses. Not only did our response rate go up considerably (4X) with UserIQ, but we were also able to gain valuable insights from users we weren't able to access via email previously. Now I actually look forward to launching an NPS survey instead of dreading it.

MH

Molly H

10/19/21

5 out of 5

"Chief Operations Officer"

What do you like best about UserIQ? The UserIQ platform is an easy-to-use tool that doesn’t require a lot of time or a dedicated admin to provide value. The customer success team is friendly and attentive and is always willing to assist with any issues we may have. Specifically, the health score dashboard gives us an easy-to-understand overview of the health of our customers but also allows us to drill down using a variety of filters to see specific issues that need to be addressed.

KH

Kathryn H

05/28/21

5 out of 5

"Working with UserIQ is always a great experience!"

What do you like best about UserIQ? The team is very quick to respond to concerns, always happy to help with very specific questions, and are always able to jump on a call within a couple of business days. If the issue is able to be resolved via email, they do so promptly. The team is patient and understanding.

AU

Anonymous User

04/19/21

5 out of 5

"Bringing Insights Like We Never Had Before!"

What do you like best about UserIQ? The ability to segment your customers is the key with UserIQ. It opens up many possibilities to learn about usage and behaviors. You also can quickly implement surveys for instant feedback with high completion rates by your users.

HG

Helena G

10/27/20

3 out of 5

"allows me to make use of all its functionalities in a fairly simple, fast and easy way"

What do you like best about UserIQ? It is an excellent ally to perform basic digital marketing tasks, the fact that the segmentation and creation of the brand can be carried out quite quickly and easily is a great plus since not all systems allow this in a way so simple, the fact that its interface is so simple but at the same time so powerful is a great plus, since it allows me to make use of all its functionalities in a fairly simple, fast and easy way, without major setbacks or ...

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RV

Raul V

09/28/20

4 out of 5

"Features, Tool Tips, and Tours"

What do you like best about UserIQ? ToolTips that give end users a quick insight as to the purpose and benefit of a certain feature. What do you dislike about UserIQ?