UserGuiding Reviews in February 2025: User Ratings, Pros & Cons

Good product to use

Good product to use! We switched from Stonly to continue with Userguiding, and loving it so far.

UserGuiding makes user onboarding…

UserGuiding makes user onboarding simple with its no-code setup and customizable guides, making it easy to improve engagement and product adoption.

"Great platform"

What do you like best about UserGuiding? Great customer service and support in Brazil. The platform is easy to use and works well. What do you dislike about UserGuiding? The feature "user identification" could be easier to use and configure. What problems is UserGuiding solving and how is that benefiting you? Now, we are able to show notifications, contextual tips and onboard our new users easily.

"I had a very good experience with Userguiding, here's why"

What do you like best about UserGuiding? The product is great and easy to use. The browser extension is fast, intuitive and easy to use. Even without training, I was able to find my way and use it quite easily. Changes are updated almost instantly. More importantly, customer support in time of issues was one of the most helpful I have seen. They are smart, quick to respond and very helpful. What do you dislike about UserGuiding? I have not found anything I dislike. It has been one of the ...

"Intuitive tool with great customer support"

What do you like best about UserGuiding? It's a complete no-code solution that provides better onboarding for the users of our SaaS tool. What do you dislike about UserGuiding? Sometimes there can be minor bugs in the software, but they usually get resolved quickly after contacting customer support. What problems is UserGuiding solving and how is that benefiting you? It helps us guide the user in our tool, and show the key functionalities so they can get a head start with our tool.

"Makes it easy to do in app training"

What do you like best about UserGuiding? The ability to deliver in-app training, collect surveys and tie both of these to specific users within the app. What do you dislike about UserGuiding? Reporting capabilities could be improved What problems is UserGuiding solving and how is that benefiting you? We need to deliver training updates regularly to users and cannot rely on our customer's training teams. We also use UserGuiding to collect quick surveys/feedback.

"Development Free User Walkthroughs at a Reasonable Price"

What do you like best about UserGuiding? UserGuiding has a relatively simple user interface and excellent learning resources. They incorporate user guides, user polls, and user analytics at a very reasonable price with multiple levels to meet the needs of organizations of various sizes. UserGuiding does require development to embed their container code in the header of your platform, but after that creating, editing, and setting up user guides is completely handled via the User Guiding ...

"A Userguiding mudou a maneira como retemos e nos relacionamos com nossos clientes."

What do you like best about UserGuiding? As possibilidades de comunicar de diferentes maneiras, em diferentes etapas da jornada do usuário. A segmentação permite que nos comuniquemos com um momento específico ou uma ação específica, o que nos dá a chance de não sermos invasivos ou querer descarregar todo o conteúdo de uma vez, assustando o usuário. O suporte é incrível, sempre muito rápido e sempre fomos muitíssimos bem atendidos. A quantidade de recursos é alta também, o que nos permite ...

"Behind the Scenes - Developing Access Guides for Users"

What do you like best about UserGuiding? The development team is incredibly tied into the needs of their user base. Even in the early stages of development the tools and features are being catered to the typical user. What do you dislike about UserGuiding? That it's not a program I'll use daily - not because I wouldn't but because I don't work in the field. What problems is UserGuiding solving and how is that benefiting you? We're working to develop guides for the system and help with ...

"Super Easy to Implement"

What do you like best about UserGuiding? UserGuiding was incredibly easy to get up an running on. In less than an hour, I was able to build guided tutorials and have them running. What do you dislike about UserGuiding? There were limitations I couldn't work around when building guides. I wish they had even more functionality to play with but then it may have been a less easy tool to use. What problems is UserGuiding solving and how is that benefiting you? UserGuiding helped me deploy on ...