Totango Reviews in February 2025: User Ratings, Pros & Cons

"Very concise"

What do you like best about Totango? I like that I can segment my data and see all my accounts. What do you dislike about Totango? Poor Google sheet integration and hard to navigate for beginners. What problems is Totango solving and how is that benefiting you? Analyzing data and customer's journey.

"Out of the box ready built for CSMs"

What do you like best about Totango? Everything I need to know is in one place. Multidimensional health is invaluable for proactive behavior. Also a great knowledge base for self-serve clients. Even so, extremely helpful and quick to react support team if there is a question I cannot find an answer to. What do you dislike about Totango? 1. There are no custom qual surveys/custom field abilities 2. The manual email format is not adjustable. I'd prefer the emailing to natively integrate with ...

"Customer Success Specialist"

What do you like best about Totango? Totango has been adding wonderful features that make my job easier. I love the SalesForce integration as well as being able to see all of my customer metrics. What do you dislike about Totango? I wish it was easier for me to see client's assigned to me right after signing in without having to create a specific filter for myself. What problems is Totango solving and how is that benefiting you? I am able to keep track of so many different customer metrics ...

"Solid Platform. Excellent in every way!"

What do you like best about Totango? Totango is a one-stop shop for everyone with access to get caught up quickly on accounts. What do you dislike about Totango? It is difficult to develop a dislike because the Totango team is always willing to hear enhancement ideas. What problems is Totango solving and how is that benefiting you? It is keeping every team member in the loop with customer initiatives, success plans, and action items. This alleviates the need for so many internal meetings to ...

"Beautiful Software to Keep Me On Top Of things!"

What do you like best about Totango? I LOVE Totango. It keeps all of the information about my customers in one place and reminds me what I need to do to help keep them happy. The health scores allow me to stay ahead of the game and ensure my customers can use my product successfully. The interface is easy to use and gives me all the information I need at a glance! What do you dislike about Totango? There is a lot of work to do at the beginning, as is the case with most software. It's not ...

"Amazing Product that ticks all the boxes"

What do you like best about Totango? Workflows and the automation. Segments are also pretty handy to navigate through different portfolios What do you dislike about Totango? No time tracking, timesheets that I am aware of What problems is Totango solving and how is that benefiting you? A dedicated software for all things Customer Success without the additional feature noise of Sales/Support etc

"Super customizable with lots of capabilities"

What do you like best about Totango? Our business model isn't the typical Customer Success model, so we needed to find a platform that would allow us to customize features. The flexibility of Totango is what initially sold our team, but after implementation, it's even better than we could have imagined. There are so many capabilities that are benficial for multiple use cases. The onboarding experience was in depth and thorough. I felt fully supported by the Totango implementation, data, and ...

"Totango has transformed how we manage our data"

What do you like best about Totango? Totango offers a broad range of features to support many aspects of our teams operations What do you dislike about Totango? Further integrations with platforms such as Freshdesk and One Drive would be advantageous What problems is Totango solving and how is that benefiting you? Totango unifies our customers data to give us insights to make proactive decisions

"Very easy and intuitive"

What do you like best about Totango? Easy to use, good use of time to update status of accounts. Bubbles up to execustives for an accurate reflection of the business. Service related. What do you dislike about Totango? This is not a fault of Totango but if your company does not link other tools that are used it could be just a another silo of data and work. *Perfect world your company connects other tools via bi driectional syncs to reduce your workload What problems is Totango solving and ...

"Customer Success Manager"

What do you like best about Totango? What I appreciate most about Totango is its dashboards, task management, and customizable reporting features. What do you dislike about Totango? No, it's a fantastic tool, and I haven't encountered anything I dislike so far. What problems is Totango solving and how is that benefiting you? The integration with SF has been somewhat bumpy, and some data did not transition over completely. They are still in the process of addressing this issue.