Salesmachine Reviews in February 2025: User Ratings, Pros & Cons

Optimizing our Inside Sale's Team's Time with Salesmachine

What do you like best? SalesMachine's Qualified Trials feature has allowed us to save time which is really important for a fairly small inside sales team. This feature gives us the ability to locate trialers that are not only qualified but also have a great activation score. This overlap means we're spending our valuable time engaging the right prospects that are more likely to convert with some assistance from our team! Time is money. What do you dislike? We've had some data flow ...

Great Sales and Customer Success product

What do you like best? It has a very simple and clean user interface. Once correctly setup, its easy to understand how your leads and customers are doing. What do you dislike? Would be nice to have more "realtimyness" with the intercom integration. Recommendations to others considering the product: Integrate directly using Salesmachine's own API, at least the attributes you need updates in realtime, like the ones that define the status, health or stage. What problems are you ...

nice user experience, when well set, it helps a lot in the automation

What do you like best? being abble to follow the "life" of my customer (register a call, a pulse, some task, etc) What do you dislike? it's a bit slow to have all the information from intercom What problems are you solving with the product? What benefits have you realized? having 500 customers take time and i didn't sucess to memorize all the informations : with all the atributes and the automation , i can follow my customers like if i all know them perfectly

A best product of customer health tracking service ever

What do you like best? Good UI to visualize customers' health, Easy to integrate with intercom, and Slack. What do you dislike? Sometime it's buggy especially Slack notification, and CSV export. What problems are you solving with the product? What benefits have you realized? To predict churn risk, retention rate, etc. To know best timing to act CSM

Great CS tool

What do you like best? Health score and being able to take notes per client What do you dislike? In the beginning it is hard to set it up Recommendations to others considering the product: The key features are great for any CSM What problems are you solving with the product? What benefits have you realized? Connection with Salesforce to have all the info and understanding the workflows and tasks when I have no time to spend hours

Best CSM Plataform

What do you like best? All my CSM are managed by salemachine and have 360 profile of my accounts What do you dislike? We need the pipedrive integration, plug and play What problems are you solving with the product? What benefits have you realized? Today i understand how are the health of my clients and understand how to prioritize then.

Experiência muito boa, porém ainda da para melhorar!

What do you like best? Interface, fácil uso. Uma ferramenta muito completa. What do you dislike? Notificações e integrações. Acredito que faltam alguns pontos de melhoria nesses dois tópicos. Recommendations to others considering the product: O uso da plataforma é maravilhoso, ainda mais para produtos SaaS. Atribuir um health a um lead pra saber qual o melhor momento para fechamento é melhor ainda. Tirando que para analise de Sucesso do Cliente, deixa quantificado o qualitativo. ...

Manager of Customer Success

What do you like best? The widget on activity. The ability to call notes. Create healthscores and sement clients What do you dislike? The inability to breakdown accounts by multiple locations. Recommendations to others considering the product: For a smaller seed round company that needs a product to measure customer utilization and identify different personas, this is a great program to get started on. What problems are you solving with the product? What benefits have ...

Useful tool for customer success management

What do you like best? Organizing a day-to-day routine for each CSM Automating communication to our low-touch customers Quick overview of our clients' health What do you dislike? some features and statistics are missing diffucult to reach the support team sometimes What problems are you solving with the product? What benefits have you realized? > Allows our CSM to empower their role and to monitor their customers' follow up > We get a quick overview of our bad ...

Salesmachine is primary CS tool

What do you like best? A collection of data that enables the CS team to make data-driven decisions Quick overview of customers' healt score Automization (workflow, playbook). What do you dislike? All reported bugs are being handled accordingly. What problems are you solving with the product? What benefits have you realized? Standization of onboarding process Use time and resources on customers that needs attention Better user engagement