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Freshdesk Customer Success (Formely Freshsuccess) - Customer Success Software

Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

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Starts from $79/User/Month

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What is Freshdesk Customer Success (Formely Freshsuccess)?

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of processes, automation of tasks, and enforcement of best practices. The software enables users to track customer behaviour from within the product and sync customer information from other business applications. It also enables an intelligent calculation of customer health based on support tickets, NPS answers,

Pricing

  • Starts from $79/User/Month

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Freshdesk Customer Success (Formely Freshsuccess) software demo

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Freshdesk Customer Success (Formely Freshsuccess) Pricing

Visit website

Free Trial

  • Not available

Freshdesk Customer Success (Formely Freshsuccess) Pricing

  • Starts from $79/User/Month

Pricing Model

  • Paid Plans (Subscription )

Visit website

Screenshots of the Freshdesk Customer Success (Formely Freshsuccess) Pricing Page

Disclaimer: Pricing information for Freshdesk Customer Success (Formely Freshsuccess) is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

Freshdesk Customer Success (Formely Freshsuccess) Reviews & Ratings

Rating Distribution

Excellent

(8)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, automation capabilities, and the ability to track product usage effectively. The software's web-based nature ensures easy access for both users and customers, promoting ...Read more

Freshdesk Customer Success (Formely Freshsuccess) pros and cons

  • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

  • Easy ticket raising and process automation for seamless operations.

  • Ability to track product usage and provide comprehensive account information.

  • Web-based accessibility for both internal and external users, promoting convenience.

  • User-friendly interface suitable for new users and easy understanding.

  • Feedback suggests a need for better support to enhance the user experience.

  • Some users found limitations in automation features based on specific business needs.

User Review

JR

James R

02/20/24

5 out of 5

"Single point interface to check tickets raised by users and to gauge resolution metrics"

What do you like best about Freshdesk Customer Success? Ticketing system, interface, resolution procedures, analytics and reports ,Data view ,Grouping ...

Read more

NN

Naman N

11/26/22

4.5 out of 5

"The best software for customer success team"

What do you like best about Freshdesk Customer Success? The ease of raising ticket and automation of the entire process is something worth noticing,

AU

Anonymous User

11/22/22

4.5 out of 5

"very handy"

What do you like best about Freshdesk Customer Success? ability to track usage of the products one tool that gives you all the info for an account

DM

Denish M

10/15/22

4.5 out of 5

"Best Customer success software"

What do you like best about Freshdesk Customer Success? It's web-based application so we and customers both can easily access it via browsing and ...

Read more

Freshdesk Customer Success (Formely Freshsuccess) Customers

Leadfeeder-logo

Leadfeeder

Ideagen-logo

Ideagen

AdStage-logo

AdStage

Appcues-logo

Appcues

Kajabi-logo

Kajabi

Freshdesk Customer Success (Formely Freshsuccess) Support

Contact

+1 650 513 0514

Customer Service

Business Hours

Online

Location

San Mateo, California

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess and Freshdesk Customer Success.

Yes, Freshdesk Customer Success (Formely Freshsuccess) provides API.

No, Freshdesk Customer Success (Formely Freshsuccess) doesn't provide mobile app.

Freshdesk Customer Success (Formely Freshsuccess) is located in San Mateo, California

Freshdesk Customer Success (Formely Freshsuccess) offers Subscription pricing model

Yes, Freshdesk Customer Success (Formely Freshsuccess) can integrate with Zoho CRM, Freshsales, Salesforce, HubSpot CRM and many more.You can find more integration for Freshdesk Customer Success (Formely Freshsuccess) here

The starting price of Freshdesk Customer Success (Formely Freshsuccess) is $79/User/Month

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Researched by Rajat Gupta