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Freshdesk Customer Success (Formely Freshsuccess) - Customer Success Software

Freshdesk Customer Success (Formely Freshsuccess) Reviews in January 2025: User Ratings, Pros & Cons

Empowering businesses to succeed with their customers.

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Starts from $79/User/Month

Freshdesk Customer Success (Formely Freshsuccess) Reviews & Ratings

Rating Distribution

Excellent

(8)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 12

JR

James R

02/20/24

5 out of 5

"Single point interface to check tickets raised by users and to gauge resolution metrics"

What do you like best about Freshdesk Customer Success? Ticketing system, interface, resolution procedures, analytics and reports ,Data view ,Grouping and individual assignment of tickets makes the task easy and productive

NK

Narendra k

09/21/22

5 out of 5

"Best Ticketing tool and customer intracting tool."

What do you like best about Freshdesk Customer Success? Interface and user friendly. It is to understand even for newbie

AP

Ashley P

04/12/22

5 out of 5

"Freshdesk Customer Success"

What do you like best about Freshdesk Customer Success? One of my favorite things, from a business side, is the price. I think you get a lot of features for the pricing/month. I also like that there is a 'goals' page because it helps us grow as well as the client.

NN

Naman N

11/26/22

4.5 out of 5

"The best software for customer success team"

What do you like best about Freshdesk Customer Success? The ease of raising ticket and automation of the entire process is something worth noticing,

AU

Anonymous User

11/22/22

4.5 out of 5

"very handy"

What do you like best about Freshdesk Customer Success? ability to track usage of the products one tool that gives you all the info for an account

DM

Denish M

10/15/22

4.5 out of 5

"Best Customer success software"

What do you like best about Freshdesk Customer Success? It's web-based application so we and customers both can easily access it via browsing and there is no dependency on the specific workstation.

MA

Mohammad A

01/18/22

4.5 out of 5

"Great service"

What do you like best about Freshdesk Customer Success? Its very helpful i worked with vedantu and freshdesk is awsome

AU

Anonymous User

10/06/21

4.5 out of 5

"Informative and qualified content"

What do you like best about Freshdesk Customer Success? Value towards the successful roadmap and acting as bridge to success

BM

Binita M

05/11/22

4 out of 5

"Building customer Relationships and Management"

What do you like best about Freshdesk Customer Success? It's help me to study my customer day to day behaviour and can analyse for future productivity work. It's best for b2b business where can management customer strange relationship.

AU

Anonymous User

05/12/22

3.5 out of 5

"An Intelligent tool for Customer Happiness"

What do you like best about Freshdesk Customer Success? • 1 stop shop for everything related to a customer account [pulse, health, updates, calls, goals, action items, etc.]