ChurnZero

Comprehensive Data

What do you like best? In-depth insight on where my clients are going and how they're leveraging our software. This allows me to enter conversations with a better understanding of their needs, likes and dislikes all before we greet each other with "Hello" on a phone call. I'm a step ahead. What do you dislike? Not much of a dislike, just wish I had some control over keeping the menu options on top. What problems are you solving with the product? What benefits have you realized? ...

Efficient, Organized, and Powerful tool!

What do you like best? I love the user friendly interface and the countless tools to sort and manipulate the data I need. Amazing customer support as well! What do you dislike? I wish there was less of a lag time when Approving emails to send in my plays. Sometimes it will take a few seconds to load. It will also do this when trying to load the Messages tab on a contact page. Recommendations to others considering the product: Give it a try! You will see just how powerful your ...

Helped Us Build a Solid Foundation for Customer Health and Growth

What do you like best? We came into ChurnZero as a rapidly scaling SaaS company that needed to find a way to measure our customers health and a way to help us, help them maximize their success with our platform. We were able to target specific groups of users, automate touchpoints, design healthscores, and also measure which features our users were utilizing most - contributing to our overall roadmap. ChurnZero helped us to also get in front of our customers during the pandemic and ...

ChurnZero is a Game Changer.

What do you like best? I've been using ChurnZero for over a year and my favourite part changes constantly! Today, my favourite part is definitely the help that we've received from our Customer Success Manager (recently moved on and will be sorely missed) Lucas F! We are a tech start-up and the word "scrappy" get's thrown around our Customer Success team every day. We often don't have a lot of time to spend hours planning/testing so Lucas' help has been absolutely invaluable. His cool, ...

amazing platform to enhance day to day workflow and account prioritization

What do you like best? Being able to segment and prioritize accounts to save time during the day. Also having daily task reminders to ensure all accounts are engaged with and no important requests/tasks fall through the cracks. I also love having the ability to create plays and journeys for my accounts. Having these features available makes me feel very confident and in control of my book of business. I have seen immediate success in my performance since we implemented ChurnZero about 6 ...

ChurnZero helps us make data based decisions to get ahead of churn

What do you like best? Having a proactive view of client health based on real data has been key to improving our processes especially in the new remote work environment. What do you dislike? There is still a good amount of manual data entry needed to ensure you get the most out of it, but that's just a minor complaint. Recommendations to others considering the product: Great software and and incredible support team! What problems are you solving with the product? What ...

Churn Zero has streamlined our process tremendously!

What do you like best? All of our data is in one location and we don't have to search different applications to gather all of the data we need. This will ultimately end up saving our company a tremendous amount of time and all of the data can be referenced across all departments of our company, not just the CSM team. What do you dislike? There is a lot of prep work to implement the software and as a new customer it is hard to know what data would be most beneficial to integrate, ...

ChurnZero has helped me get started in the CS industry

What do you like best? I am new to Account Management, and ChurnZero has been very beneficial in learning about customer success What do you dislike? Haven't found a downside yet. I have found the information provided by ChurnZero to be very helpful. What problems are you solving with the product? What benefits have you realized? I am learning more about NPS and customer success and ChurnZero has helped me learn the basics and definitions.

A full management key tool for all needs

What do you like best? Helps to manage all accounts and meet the customers need and productivity.helps me to monitor customers health in real time processing with automate routine tasks.overall it optimize the customer experience to make processes automate.it also helps to manage all the accounts at one place easily. What do you dislike? Nothing at all as it is one of the key tools for manage all the outputs in one go. Recommendations to others considering the product: One of ...

First Year CZ Going Better than Anticipated

What do you like best? Personally, ChurnZero feels transformational to our team. As an admin that helped get the software up and running, I had the privilege to get trained first. Once you learn the ins and outs of the system, you begin to realize you can leverage the system for a lot more than you initially thought. I look forward to seeing more data over the next year and how we continue to expand with the software. At this point, I could not imagine going back to our old way of ...