ChurnZero Reviews in February 2025: User Ratings, Pros & Cons

"Helpful CSM Software"

What do you like best about ChurnZero? Utilizing the plays is super helpful to be able to customize and send out a lot of messages to clients very quickly. What do you dislike about ChurnZero? I do not really have anything negative to say about ChurnZero. What problems is ChurnZero solving and how is that benefiting you? Keeping track of tasks and activities I need to do for my clients. Being able to log information from calls/meetings. As mentioned previously, sending out bulk plays. Helps ...

"HUGE Time Saver"

What do you like best about ChurnZero? I love using Churn Zero to gather Account information at glance, like usage stats, and which admin uses the tool the most. This helps me know who to reach out to with important account-related questions or upsell opportunities. What do you dislike about ChurnZero? It's not necessarily a dislike, but I wish the account plays were easier to run. If there was an option to run an account play and then decide who I want to send it to, this would be easier ...

"Great Functionality"

What do you like best about ChurnZero? Customizing several segments to monitor customer activity. That helps us determine who to spend our time with. What do you dislike about ChurnZero? Tags design needs some work in regards to removing current tags. Some of the syncing with a Salesforce integration doesn't allow certain fields to be included in customized column sets. What problems is ChurnZero solving and how is that benefiting you? It has automated a lot of our regular outreach to ...

"Great tool and service"

What do you like best about ChurnZero? The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSMs have been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been very useful and allowed us to connect it with other systems fairly seamlessly. The ability to ...

"Makes my work life 10x easier and more organized"

What do you like best about ChurnZero? I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the ...

"The people of Chrurnzero is very kind and attentive."

What do you like best about ChurnZero? Organization about the meeting (schedule) and comunication. What do you dislike about ChurnZero? The aplication isn't some integration with whatsapp. The Brazilian people used a lot whatsapp and maybe the sampling os surveys would increase. What problems is ChurnZero solving and how is that benefiting you? Some questions about DNS, contract and usability.

"It does most of my job for me!"

What do you like best about ChurnZero? The most stressful part of being a CSM is the mental load of future tasks. ChurnZero not only allows you to automate standard tasks but set up reminders in the future for odd-end ones, taking loads of stress off of you. What do you dislike about ChurnZero? There is honestly nothing I don't like about CZ. Although I wish you could email a second time on the same chain of an email you sent earlier within CZ. What problems is ChurnZero solving and how is ...

"Streamlined processes for targeting and addressing customer experience"

What do you like best about ChurnZero? Creating segments, plays, and journeys for my customer groups. Getting alerted when parameters I set are met. Easy integration between other software I am using. What do you dislike about ChurnZero? Sometimes difficult to find specific filters I want to use in segments. I preferred the old layout before the timeline was created. What problems is ChurnZero solving and how is that benefiting you? I can easily see unhealthy customers and have clear action ...

"Convenient and straightforward"

What do you like best about ChurnZero? The dashboard is reat and makes it easy to plan tasks. Followed by a seemless integration with my calendar makes my work planning easy and efficient. What do you dislike about ChurnZero? I am new to the platforma nd wanted to send an email to all customers at once but not all contacts of all accounts, only the contact person. That is a challenge I haven't tackled yet. I assumed this would be a common feature and therefore more obvious but then again, ...

"Very detailed and amazing training staff"

What do you like best about ChurnZero? The detail and info that can be pulled from accounts. the usage reports and devless to customize exactly what you want to track. What do you dislike about ChurnZero? segments can use a face lift a little bit but overall still very useful. What problems is ChurnZero solving and how is that benefiting you? follow up and tracking for onboarding