spotsaas-logo
Get Listed

Compare Zoho Desk vs ZIWO vs Nextiva

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

Entry Level Pricing
  • Starts from $14 , Billed Yearly
  • Starts from $109
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.7/10

8.9/10

User Ratings
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

17 Features

11 Features

Unique Features
      Get Quote

      Pricing

      Pricing Option
          Starting From
          • $14 , Billed Yearly
          • $109
          Pricing Pans
          • Free

            • 3 Free Agents

            • Email Ticketing

            • Comment in Ticket

            Show more +

          • Standard

            • Unlimited Agents

            • Includes features of Free plan, plus

            • Ticket Tags: 20 Tags/Ticket

            Show more +

          • Professional

            • Includes features of Standard plan, plus

            • Ticket Tags: 30 Tags/Ticket

            • Approvals

            Show more +

          • Browse all pricing plans
          • Not Available
          Pricing Pagezoho-desk pricingziwo pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Pros and Cons

          No pros or cons available for the product

          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Ability to make calls remotely, facilitating work flexibility and productivity.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          • Limitations in features availability, like call counting on the home page and call number search.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          NHS

          NHS

          Zoho Desk_customers_0

          Zoho Desk_customers_0

          Zoho Desk_customers_3

          Zoho Desk_customers_3

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zoho Desk

          4 Screenshots

          No screenshots available.

          Videos
          video-0

          4 Videos

          video-0

          5 Videos

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zoho Desk and ZIWO offer a Free Trial.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zoho Desk Starts at $14/User/Month when Billed Yearly whereas for ZIWO Starts at $109/User/Month.

          Some top alternatives to Zoho Desk includes Zendesk Support, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].