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Compare Zoho Desk vs Freshservice

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $14 , Billed Yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.7/10

Not Available

User Ratings

Features

Total Features

17 Features

0 Features

Unique Features

    No features

    Pricing

    Pricing Option
        Starting From
        • $14 , Billed Yearly
        • $19 , Billed Yearly
        Pricing Pans
        • Free

          • 3 Free Agents

          • Email Ticketing

          • Comment in Ticket

          Show more +

        • Standard

          $20

          • Unlimited Agents

          • Includes features of Free plan, plus

          • Ticket Tags: 20 Tags/Ticket

          Show more +

        • Professional

          $35

          • Includes features of Standard plan, plus

          • Ticket Tags: 30 Tags/Ticket

          • Approvals

          Show more +

        • Browse all pricing plans
        • Starter

          $29

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          $59

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          $115

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        Pricing Pagezoho-desk pricingfreshservice pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2628

        Very Good

        1272

        Good

        213

        Poor

        15

        Terible

        19

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        NHS

        NHS

        Zoho Desk_customers_0

        Zoho Desk_customers_0

        Zoho Desk_customers_3

        Zoho Desk_customers_3

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots
        Zoho Desk

        4 Screenshots

        Ticket counts

        7 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        4 Videos

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].