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Compare Zoho Desk vs Freshservice

Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $7 , yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.7/10

Not Available

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

27 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $7 , yearly
        • $19 , Billed Yearly
        Pricing Plans
        • Express

          $9

          /user/month

          • Small business essentials:

          • Email

          • Social media

          Show more +

        • Standard

          $20

          /user/month

          • Everything in Express +

          • Live chat (Business Messaging)

          • Instant messaging

          Show more +

        • Professional

          $35

          /user/month

          • Everything in Standard +

          • Telephony

          • Blueprints

          Show more +

        • Browse all pricing plans
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2628

        Very Good

        1272

        Good

        213

        Poor

        15

        Terible

        19

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Expert's Review generated by AI

        Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

        • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

        • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

        • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

        • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

        • Configuring advanced features and integrations may require time and technical knowledge.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        NHS

        NHS

        Rogers

        Rogers

        ESSILOR

        ESSILOR

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots
        Zoho Desk

        4 Screenshots

        Ticket counts

        7 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Zoho Desk and Freshservice offer a Free Trial.

        Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].