Compare Zoho CRM vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho CRM (2471) Visit website Visit Website *sponsored	Zoho Desk (4147) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	Zoho CRM is a cloud-based customer relationship management (CRM) software designed to help businesses of all sizes streamline sales, marketing, and customer support in one platform. It ... Read More	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More
Entry Level Pricing	Starts from $9 , yearly	Starts from $7 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.8/10	9.7/10
User Ratings	4.1 (8849)	4.4 (3462)
	Visit website	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	47 Features	27 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$9 , yearly	$7 , yearly
Pricing Plans	Standard $15 /user/month Get Started All the essentials: Mass email Custom modules Show more + Professional $25 /user/month Get Started Everything in Standard + Blueprint CPQ Show more + Enterprise $35 /user/month Get Started Everything in Professional + Zia — AI assistant Territory management Show more + Browse all pricing plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.1 (based on 8849 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 1257 Very Good 833 Good 238 Poor 69 Terible 74	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Expert's Review generated by AI	Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and ...Read more	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more
Pros and Cons	Easy to use with an intuitive interface requiring minimal technical expertise. Highly customizable workflows, fields, and dashboards to adapt to specific business needs. Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs). Streamlines operations by automating tasks like lead management, reminders, and communications tracking. Strong integration capabilities with third-party tools (e.g., G Suite, Tableau, Power BI) and other Zoho apps in one seamless ecosystem. Limited scalability and depth for larger businesses with more complex requirements. Marketplace offers fewer advanced apps or connectors compared to competitors. Initial setup and customization can be overwhelming without proper guidance for some users.	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Zoho Books 4.5 (565 reviews)	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	Amazon EuroKids HotStar	NHS Rogers ESSILOR

Media and Screenshots

Screenshots	4 Screenshots	4 Screenshots
Videos	1 Videos	4 Videos

Alternatives

Alternatives	Salesforce Sales Cloud 4.4 Pipedrive 4.5 Thryv 4.2	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho CRM and Zoho Desk offer a Free Trial.

Zoho CRM is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zoho CRM Starts at $9/user/month when yearly whereas for Zoho Desk Starts at $7/user/month when yearly.

Some top alternatives to Zoho CRM includes Salesforce Sales Cloud, Pipedrive, Thryv, monday sales CRM by monday.com, Vendasta, Zoho One, Hubspot Marketing Hub, Freshsales, Salesforce, HubSpot CRM, Microsoft Dynamics 365 for Sales, LeadSquared CRM, SalesCRM, SimpleCRM and Zoho CRM Plus.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho CRM vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk

Zoho CRM

Zoho Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure