Compare Zendesk Support vs Salesforce Service Cloud vs Helpshift vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Salesforce Service Cloud (780) Get Quote Get Quote	Helpshift (402) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $25 , yearly	Not Available
Free Trial Availability	Get Free Trial	Get Free Trial	No free trial
Spotsaas Score	9.2/10	9.6/10	9.3/10
User Ratings	4.3 (7934)	4.6 (1867)	4.1 (369)
	Visit website	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	29 Features	17 Features	24 Features
Unique Features
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Pricing

Pricing Option
Starting From	$19 , yearly	$25 , yearly	Not Available
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Visit Website	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.6 (based on 1867 reviews)	4.1 (based on 369 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 226 Very Good 138 Good 30 Poor 6 Terible 2
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	No Expert ai Review available for the product	Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline ...Read more
Pros and Cons	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	No pros or cons available for the product	Integrates well with other resources and systems for easier customer service. Offers a variety of possibilities to search for information and manage client requests effectively. Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility. Automation and filter settings are great for streamlining support processes. Occasional system crashes and slow response times. Limited customization options and lack of certain platform support on the Help Center.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)	Quickbooks 4.4 (27182 reviews) Salesforce 4.3 (31400 reviews) Zendesk Talk 4.3 (39 reviews)

Customers

Customers	Uber Siemens Shopify	Ticketmaster IBM NBC	Microsoft Playrix Zynga

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots	2 Screenshots
Videos	2 Videos	1 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and Salesforce Service Cloud offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Salesforce Service Cloud Starts at $25/user/month when yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Salesforce Service Cloud vs Helpshift vs ZoomInfo Chat

Zendesk Support

Salesforce Service Cloud

Helpshift

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure