Compare VictorOps vs Freshservice vs Freshdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	VictorOps (45) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $5 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	8.4/10	Not Available
User Ratings	4.6 (53)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	4 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$5 , Billed Yearly	$19 , Billed Yearly
Pricing Pans	Starter Get Started Users: 10 100+ Out-of-the-Box Integrations ITSM Integrations (ServiceNow, JIRA) Show more + Growth Get Started Includes Starter Plan features, plus Users: Unlimited Enriched Notifications with Runbooks and Annotations Enterprise Get Started Includes Growth Plan features, plus ITSM Integrations (ServiceNow, JIRA) Similar Incidents Show more + Browse all pricing plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
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Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 53 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 33 Very Good 11 Good 0 Poor 0 Terible 1	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Expert's Review generated by AI	VictorOps stands out as an exceptional platform for DevOps IT triage, offering robust features that streamline incident management and alert handling. The Rules Engine and annotations facilitate ...Read more	No Expert ai Review available for the product
Pros and Cons	Centralizes troubleshooting workflow for software engineers and IT workers. Mobile app allows handling incidents, escalations, and alerts effectively. Offers breadth of integrations for alerts and smart alert customization. Provides fine-grained controls for each team's escalation thresholds. Integrates with various production environments and group-communication tools. Concerns about potential price hikes post-acquisition. Some users find the user interface hard to navigate. Need for improvements in the mobile app for emergency schedule changes.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	GitHub 4.6 (7709 reviews) Microsoft Azure 4.1 (888 reviews) Slack 4.5 (35011 reviews)	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	Crowdtap Myob Entrust	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	5 Screenshots	7 Screenshots
Videos	3 Videos	4 Videos

Alternatives

Alternatives	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both VictorOps and Freshservice offer a Free Trial.

VictorOps is designed for and undefined.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for VictorOps Starts at $5/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

Some top alternatives to VictorOps includes Freshservice, PagerDuty, Opsgenie, YetiCloud, AlertOps, Spike.sh, Mission Manager, Zenduty, Incident.io, StatusCast Incident Management and PagerTree.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare VictorOps vs Freshservice vs Freshdesk

VictorOps

Freshservice

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure