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Compare Salesforce Service Cloud vs Halo Service Desk

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Overview

Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More

Entry Level Pricing
  • Starts from $25 , yearly
  • Starts from $40
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.6/10

Not Available

User Ratings

4.6

(52)
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Software Demo

Demo

Features

Total Features

17 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $25 , yearly
        • $40
        Pricing Plans
        • Starter Suite

          $25

          /user/month

          • Dynamic Email Marketing and Analytics

          • Out-of-the-box Sales Processes

          • Seamless Customer Service

          Show more +

        • Pro Suite

          $100

          /user/month

          • Everything in Starter plus Enhanced; Real-Time Chat

          • Greater Customization and Automation

          • Sales Quoting and Forecasting

          Show more +

        • Enterprise

          $165

          /user/month

          • AI for Customer Service

          • Self-Service Help Center

          • Workflow Automation

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        774

        Very Good

        6

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        20

        Very Good

        5

        Good

        0

        Poor

        0

        Terible

        0

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Ticketmaster

        Ticketmaster

        IBM

        IBM

        NBC

        NBC

        Sony Music

        Sony Music

        Suzuki

        Suzuki

        University Of  Cambridge

        University Of Cambridge

        Media and Screenshots

        Screenshots
        service cloud

        4 Screenshots

        HaloSD Report

        2 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Salesforce Service Cloud and Halo Service Desk offer a Free Trial.

        Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

        Halo Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for Halo Service Desk Starts at $40/User/Month.

        Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

        Some top alternatives to Halo Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, HelpDesk, TOPdesk, ReadyDesk, UseDesk, Milldesk, Sitehelpdesk and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].