9.1
Spot Score
Instantly access, control, and solve remote issues.
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LogMeIn Rescue offers custom pricing plan
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RK
Riya K
11/06/20
LMI tool is the best remote support tool in the market. Period!
What do you like best? The best is the option to take a private session to access the other devices of the customers. It helps us sort out problems for the customer on two devices at the same time. What do you dislike? Connectivity issues can some time become an issue as the web chat interface on the customer's laptop gets slow at times. What problems are you solving with the product? What benefits have you realized? We solve basically tech related issues with a ...
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UI
User in Insurance
08/19/20
logmeinrescue allows me to see and control my customers device
What do you like best? It connects quickly and stays connected throughout our interaction until I manually close it. The app is free and downloads quickly to my customers device.I also like the tools at the top. What do you dislike? I dislike the way it has to be downloaded by the customer every time you use it What problems are you solving with the product? What benefits have you realized? I am able to help my customers make changes on their devices regarding everyday use.
UI
User in Oil & Energy
07/23/20
LogMeIn Rescue
What do you like best? LogMeIn Rescue always established that anyone that needs business data is well defined but none affects these understanding. What do you dislike? Nothing Challenges we found while using this tool. What problems are you solving with the product? What benefits have you realized? LogMeIn Rescue prevents all obstacles among those which use a service or perhaps a business model, as well as the former partner of the organization, and therefore decreases the ...
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UI
User in Financial Services
07/18/20
LogMeln Rescue Review.
What do you like best? Everything just enables it pretty straightforward to solve a question even despite the user messing with such a reversed after seeking help from either a better level support team earlier. What do you dislike? Everything Functions Properly and no downsides about this product. What problems are you solving with the product? What benefits have you realized? I used it especially for organizational computer support tickets from staff members and ...
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JH
Jon H
07/09/20
Quick and Painless Remote Control
What do you like best? I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it easy to fix a problem without having to bother the end user later with another session after getting help from a higher Tier Help-desk. What do you dislike? There is really nothing that I don't like about LogMeIn Rescue. What problems are you solving with the ...
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I
Idell
07/08/20
Instant remote access without big headaches
PROS & CONS What are the best aspects of this product? This is very useful for helping our employees who are the front-end users since it allows quick and easy remote connection. Our technicians can also hop-in instantly whenever needed. Meaning, we do not need to waste the precious time of our employees for another fixing period because we do not need to wait for more professional support. What aspects are problematic or could work better? LogMeIn Rescue works efficiently for our ...
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C
Carey
07/04/20
Dependable and stable platform for user support
PROS & CONS What are the best aspects of this product? LogMeIn Rescue helps in establishing a stable connection between front-end users and the user support or management. It support quick and efficient flow of information to the right point. What aspects are problematic or could work better? LogMeIn Rescue surely has no flaws especially that it carries all the fundamental elements of Information and Communications Technology. This allows it to support quick response through superb ...
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WR
Wayne R
05/14/20
EASY to USE
What do you like best? Log me in is extremely easy to use. I love that i can have a user access a website and use a pin Number. What do you dislike? sometimes connections drop for no reason What problems are you solving with the product? What benefits have you realized? Remote support for my users.
AI
Administrator in Information Technology and Services
05/12/20
LogMeIn saves time
What do you like best? It’s cloud based. You can use it from a web browser, mobile phone, small application on a PC. What do you dislike? Nothing. The application works very well. What problems are you solving with the product? What benefits have you realized? Quick and easy resolution to problems.
MT
Maureen T
05/01/20
LogMeIn Rescue is a Firm Help Desk Tool
What do you like best? Help desks ensures there is good flow of information between the prospective customers, and the other business players in this case the management. LogMeIn Rescue has ensured that anything that requires knowledge from the company is well expounded, and nothing that delays this knowledge. What do you dislike? I still consider LogMeIn Rescue as a winning tool, because it has the ICT basics, which reduces the chances of slow response, and they include live ...
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