Compare PagerDuty vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	PagerDuty (258) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $10	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.8/10	Not Available
User Ratings	4.5 (1748)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	6 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$10	$19 , Billed Yearly
Pricing Plans	Starter Get Started Unlimited domestic phone / SMS notifications Unlimited API calls No maintenance windows ever Team Get Started Includes Starter Plan features, plus Unlimited global phone / SMS notifications 350+ out of the box integrations Show more + Business Get Started Includes Team Plan features, plus SSO and advanced permissions Advanced ITSM Integrations Show more + Browse all pricing plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 1748 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 203 Very Good 54 Good 1 Poor 0 Terible 0	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Expert's Review generated by AI	PagerDuty has garnered high praise for its exceptional incident management capabilities and user-friendly interface. Users appreciate its real-time alerting system, seamless integration with ...Read more	No Expert ai Review available for the product
Pros and Cons	Efficient real-time alerting system that ensures timely responses and resolution of incidents. User-friendly interface with intuitive design, making it easy to navigate and use. Seamless integration with a variety of applications, enabling better automation and workflow enhancement. Reliable on-call scheduling feature for continuous coverage and quick overrides when needed. Customizable alerting mechanisms based on severity, contributing to focused attention on critical issues. Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently. Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) Slack 4.5 (35011 reviews)	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	Vodafone OVO Energy Powers Digital Transformation PagerDuty	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	5 Screenshots	7 Screenshots
Videos	3 Videos	4 Videos

Alternatives

Alternatives	Freshservice 4.4 xMatters 4.4 Opsgenie 4.5	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both PagerDuty and Freshservice offer a Free Trial.

PagerDuty is designed for Large Enterprises, Medium Business and Small Business.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for PagerDuty Starts at $10 whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

Some top alternatives to PagerDuty includes Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud, AlertOps, Splunk On-Call, Splunk Enterprise, ServiceNow Customer Service Management, Zenduty and StatusCast Incident Management.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare PagerDuty vs Freshservice

PagerDuty

Freshservice

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure