spotsaas-logo
Get Listed

Compare Moogsoft vs Freshservice vs Freshdesk

Moogsoft - Incident Management Software
Get Quote
Get Quote
Get Quote

Overview

Description

Management Software eases this burden by organizing the team's responses and alerting the right people to them on an ongoing basis. It allows businesses to manage incidents and request help ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $833
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.6/10

Not Available

User Ratings

4.4

(60)
Get Quote
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

7 Features

0 Features

Unique Features

    No features

    Get Quote
    Get Quote

    Pricing

    Pricing Option
        Starting From
        • $833
        • $19 , Billed Yearly
        Pricing Pans
        • Not Available
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        Pricing Pagemoogsoft pricingfreshservice pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        28

        Very Good

        7

        Good

        2

        Poor

        0

        Terible

        0

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Expert's Review generated by AI

        Moogsoft stands out as a highly efficient and reliable tool for managing multiple monitoring tools. Users appreciate its intuitive interface, ease of use, and exceptional customer support. The ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Centralizes alerts from different monitoring tools, utilizing AI for predictive monitoring.

        • Easy to use with intuitive workflows and excellent customer support.

        • Excellent noise reduction, event handling, and machine learning capabilities.

        • Creates single situations for multiple alerts, improving efficiency.

        • Effective event correlation across monitoring systems.

        • Need for an option to manually retest/rerun alerts for verification.

        • Limited customizability and complexity might be overwhelming for new users without adequate support.

        • Limited marketplace for additional apps and connectors, restricting advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers

        No Customers information available.

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        No screenshots available.

        Ticket counts

        7 Screenshots

        Videos
        video-0

        2 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshservice offers Free Trial, but Moogsoft does not.

        Moogsoft is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Moogsoft Starts at $833/Month whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to Moogsoft includes Freshservice, PagerDuty, BigPanda, AlertOps, Splunk Enterprise, AppDynamics, Dynatrace, Zenduty, StatusCast Incident Management, Motadata AIOps and Acure.io.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].