Compare Medallia Experience Cloud vs Gladly vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Medallia Experience Cloud (25) Get Quote Get Quote	Gladly (850) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Medallia Experience Cloud is a highly acclaimed SaaS platform that utilizes machine learning to enhance customer engagement in real-time. It offers top-notch services that are trusted by ... Read More	Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident ... Read More
Entry Level Pricing	Not Available	Starts from $150
Free Trial Availability	No free trial	No free trial
Spotsaas Score	Not Available	9.1/10
User Ratings	4.3 (191)	4.8 (39)
	Get Quote	Get Quote

Software Demo

Demo	Medallia Experience Cloud has not given any software demo yet If you're the owner of this profile, add your demo.Contact us	View demo

Features

Total Features	0 Features	38 Features
Unique Features	No features
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Pricing

Pricing Option
Starting From	Not Available	$150
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 191 reviews)	4.8 (based on 39 reviews)
Rating Distribution	Excellent 17 Very Good 7 Good 0 Poor 0 Terible 1	Excellent 712 Very Good 138 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Medallia Customer Experience is a highly valuable tool for businesses looking to gain deep insights into their customer feedback. The platform excels in providing comprehensive analytics and ...Read more	No Expert ai Review available for the product
Pros and Cons	Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance. Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs. Easy navigation and state-of-the-art dashboard make Medallia user-friendly and helpful in addressing customer complaints. Comprehensive platform for analyzing experience data at macro and micro levels, offering end-to-end survey creation and deployment tracking. Learning curve associated with using Medallia, although it becomes easier with more usage. Dependency on third-party assistance for configuration can be challenging and time-consuming. Limited support for text analytics, making it difficult to process large volumes of comments efficiently.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Salesforce 4.3 (31400 reviews)	ScreenMeet 4.9 (9 reviews) Klaviyo 4.4 (1985 reviews) Asana 4.3 (17902 reviews)

Customers

Customers	No Customers information available.	Porsche Crate and Barrel Ralph Lauren

Media and Screenshots

Screenshots	5 Screenshots	1 Screenshots
Videos	No videos available.	3 Videos

Alternatives

Alternatives	SAP Customer Experience Advize.ai Adobe Experience Platform 4	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Medallia Experience Cloud nor Gladly offers a free trial.

Medallia Experience Cloud is designed for Large Enterprises, Medium Business and Small Business.

Gladly is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Gladly begins at $150/User/Month, while pricing details for Medallia Experience Cloud are unavailable.

Some top alternatives to Medallia Experience Cloud includes SAP Customer Experience, Advize.ai, Adobe Experience Platform, Experience.com, The Experience Manager, CustomerGauge and NICE Satmetrix.

Some top alternatives to Gladly includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Kustomer, Freshservice, Freshdesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Salesforce Service Cloud, Gorgias, HelpdeskEddy, Trakdesk, AzureDesk and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Medallia Experience Cloud vs Gladly vs Zoho Desk vs Zendesk Support

Medallia Experience Cloud

Gladly

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure