9.5
Spot Score
Effortless automation for successful marketing.
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Starts from $45/Month, also offers free forever plan
Klaviyo continues to solidify its position as a powerhouse for email and SMS marketing, especially for eCommerce businesses. With its intuitive interface and robust feature set, even those with minimal tech experience can effectively create sophisticated campaigns and automation flows. Its seamless integrations with platforms like Shopify and BigCommerce simplify ...Read more
Exceptional customer support, consistently praised for responsiveness, patience, and thorough guidance, even for complex issues.
Smooth onboarding experience, making platform transitions and initial setups effortless for users, including businesses with limited tech resources.
Easy-to-use interface with user-friendly features, making it accessible even for non-technical users.
Powerful email and SMS automation capabilities that enhance marketing efforts with personalized workflows and detailed audience segmentation.
Initial learning curve for users transitioning from previous email marketing platforms due to feature richness and platform differences.
Occasionally high-pressure tactics from the sales team during sign-up phases, causing some discomfort.
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SS
Shane Siever
06/13/24
Excellent customer service
Excellent customer service. From the thorough help articles to the easy to contact customer service reps - Klaviyo has really made it seamless to make your marketing efforts easier.
TM
Tory Mpofu
06/10/24
Really great attentive customer…
Really great attentive customer service. Super helpful with any queries you may have.
SE
Scott Emanuel
06/06/24
Super helpful onboarding
Super helpful onboarding, the go-to for ecommerce ESP's Works seamlessly with Bigcommerce & Shopify - and integrates with all your favourite SaaS
N
Norma
06/06/24
Fast and professional support!
Date of experience: June 06, 2024
TS
Teddy Savova
06/06/24
Quick to understand and help
Pete was quick to understand what I needed, and even quicker to help me out. He even recorded a video explaining the task. Thank you!!
F
Ferran
06/05/24
Great
Great, it was very easy to find a solution.
CL
CARLOTA LOPEZ
06/03/24
They solve problems immediately
Through the chat they are always very attentive and solve my doubts immediately. They even send you examples all the time so you can see how to solve the problem.
E
Emma
05/31/24
Helpful support team!
We've used Klaviyo as our ESP for almost 3 years now and have had a great experience. It's so easy to put together campaigns and flows, to create finely-tuned segments and to see your statistics. Their support staff is also very helpful. I recently had an issue regarding deliverability and meeting Google/Yahoo's new sender guidelines. Shelly and Luan from support walked me through it, found the issue and helped me solve it!
RH
Rhys Harris
05/31/24
Incredible platform
Incredible platform, stellar customer support. Throws Mailchimp, Flodesk, all the others out the water.
JR
Johanna Rydén
05/22/24
Great onboarding and service!
Date of experience: May 22, 2024
