Medallia Experience Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Medallia Data is so valuable!"

What do you like best about Medallia Customer Experience? The insights we get from Medallia are so valuable and such a great compliment to our quantitative data. Yes, an NPS score is quantitative, but the user comments are so helpful in diagnosing site wins and area for improvement. It has even helped us diagnose site issues with things such as entering promo codes before they could have had an even larger impact on our performance. Lastly, our account team is so awesome! We genuinely enjoy ...

"Great Platform but third party assistance required"

What do you like best about Medallia Customer Experience? Medallia is a reliable and robust tool to customer experience management. The range os customization options is extensive, allowing business to tailor surveys, reports and dashboards. What do you dislike about Medallia Customer Experience? The dependency on third party to configure anything in the platform is a challenging and timing spend. It should provide local training to give the ability to do simple tasks. I would also point an ...

"Medallia is a great tool, but it's necessary to be more "do it yourself""

What do you like best about Medallia Customer Experience? I think Medallia is a complete tool, with a lot of features that help us to collect the feedback of our clients and understand their desires and demand. With a easy usability and several deashboards. What do you dislike about Medallia Customer Experience? I think Medallia have a lot things that is necessary to have help to other partner, and don't get to do alone, and with the time that we need sometimes. So have other partner is ...

"A complete platform to manage the customer experience."

What do you like best about Medallia Customer Experience? Medallia is a comprehensive platform where you can analyze experience data at both the macro and micro levels, as well as track the entire end-to-end process of survey creation and deployment. What do you dislike about Medallia Customer Experience? There are opportunities for improvement in access management for internal users and also in monitoring processed files. What problems is Medallia Customer Experience solving and how is ...

"Medallia Is a powerful tool"

What do you like best about Medallia Customer Experience? The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my ...

""The Medallia system is excellent!""

What do you like best about Medallia Customer Experience? System layout, quick updates, and user experience. What do you dislike about Medallia Customer Experience? For my level of usage, there is nothing that I dislike. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia to understand the diversity experience within the company. The system allows me to collect responses and easily analyze each item, facilitating the development of products ...

""Getting more insights as seamlessly as possible driven by innovative company and experts in CX""

What do you like best about Medallia Customer Experience? The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas. What do you dislike about Medallia Customer Experience? Czech translation (or the method to get it) for some of the feature - e.g. the word analysis. What problems is Medallia Customer Experience solving and how is that ...

"Best Practice Plataform"

What do you like best about Medallia Customer Experience? I love Medallia is very friendly and complete. You can integrat al your journey, and surveys in different stages. The customer support and users group is some ot the best things in Medallia. What do you dislike about Medallia Customer Experience? The integrations with others plataforms. What problems is Medallia Customer Experience solving and how is that benefiting you? It help in integrating all the exprience of our clients.

"Great Review Platform"

What do you like best about Medallia Customer Experience? As an admin user I really appreciated the reports, the breakdown, the user experience- I was able to walk my staff through and empower them to watch their own stats. What do you dislike about Medallia Customer Experience? When there is a review that is disputable (with proof) it was a bit difficult to get any feedback or solution in order to address. Luckily we've had less than a handful of those What problems is Medallia Customer ...

"Full Customer feedback view."

What do you like best about Medallia Customer Experience? Details of each question were made to the customer. Graphic of the day, week and month. The filter is easy to use, and if you want the details of a person, team and an entire project/campaign, you will have it. What do you dislike about Medallia Customer Experience? Sometimes this web/system gives issues. Most of the time i know it's under maintenance, and it is difficult to follow up with teams' customer's feedback and ...