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Compare HESK vs Freshservice vs Freshdesk

Overview

Description

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $24.91 , Billed Yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.6/10

Not Available

User Ratings

Features

Total Features

11 Features

0 Features

Unique Features

    No features

    Pricing

    Pricing Option
        Starting From
        • $24.91 , Billed Yearly
        • $19 , Billed Yearly
        Pricing Pans
        • HESK Cloud

          • 10 Support Agents

          • 10 GB file upload space

          • Statistics module

          Show more +

        • HESK Cloud Plus

          • Unlimited Support Agents

          • 50 GB file upload space

          • Escalate module

          Show more +

        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans
        Pricing Pagehesk pricingfreshservice pricing

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        4

        Very Good

        1

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons
        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Department of Education

        Department of Education

        Cira

        Cira

        Arkansas

        Arkansas

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        No screenshots available.

        Ticket counts

        7 Screenshots

        Videos
        video-0

        2 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both HESK and Freshservice offer a Free Trial.

        HESK is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for HESK Starts at $24.91/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to HESK includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, CRMdesk, ReadyDesk, GetHelp, Sitehelpdesk, Trakdesk and Spiceworks Help Desk.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].