Compare Help Scout vs Customer.guru vs Zonka Feedback

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Scout (325) Get Quote Get Quote	Customer.guru (13) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More	Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More
Entry Level Pricing	Starts from $20 , Billed Yearly	Starts from $50
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.7/10	9.1/10
User Ratings	4.4 (741)	4.4 (31)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	15 Features	16 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$20 , Billed Yearly	$50
Pricing Pans	Standard Get Started 2 Mailboxes (Additional Mailboxes are $10 each per month) 1 Docs site (Additional Docs sites are $20 each per month) Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly) Show more + Plus Get Started Includes features of Standard plan, plus 5 Mailboxes (Additional Mailboxes are $10 each per month) 2 Docs sites (Additional Docs sites are $20 each per month) Show more + Pro Get Started Includes features of Plus plan, plus 25 Mailboxes (Additional Mailboxes are $10 each per month) 10 Docs sites (Additional Docs sites are $20 each per month) Show more +	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 741 reviews)	4.4 (based on 31 reviews)
Rating Distribution	Excellent 237 Very Good 67 Good 11 Poor 5 Terible 5	Excellent 10 Very Good 3 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Customer.guru is a standout NPS tool with a slew of positive attributes. Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer ...Read more
Pros and Cons	No pros or cons available for the product	Easy to set up and use, with a simple user interface and quick survey setup. Provides a meaningful metric (Net Promoter Score) for measuring customer engagement. Saves time by making it easy to implement NPS and gather customer feedback in one place. Allows for easy customization of surveys with company branding. Helpful in aggregating feedback and providing snapshot views of customer satisfaction. Limited customization options and marketplace for additional apps and connectors. Some users may find the richness of features and customizations overwhelming without adequate support. Limited options for reaching out to customers beyond basic surveys.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews) Clockify 4.3 (111 reviews)	Stripe Billing 4.5 (87 reviews) Salesforce 4.3 (31400 reviews) Zendesk Sell 4.5 (475 reviews)

Customers

Customers	YETI Trello Mixmax	Cisco Samsung IBM

Media and Screenshots

Screenshots	7 Screenshots	No screenshots available.
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zonka Feedback 4.7 FeedbackLink 4.1 Promoter Ninja 5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Scout and Customer.guru offer a Free Trial.

Help Scout is designed for Large Enterprises, Medium Business and Small Business.

Customer.guru is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Customer.guru Starts at $50/Month.

Some top alternatives to Help Scout includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys, SatisMeter and SmileBack.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Help Scout vs Customer.guru vs Zonka Feedback

Help Scout

Customer.guru

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure