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Compare Freshdesk vs Retently

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Retently - Survey/ User Feedback Software
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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Retently is an online survey tool that not only allows to take surveys, but also see results and participate in product testing. Retently has a user-friendly interface and maintain privacy ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $79 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

8.6/10

User Ratings

4.9

(67)
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Software Demo

Demo

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Features

Total Features

16 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $79 , Billed Yearly
          Pricing Plans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Essential

            • 3 survey campaigns

            • 3 user seats

            • Email support

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          • Professional

            • 10 survey campaigns

            • 10 user seats

            • Includes features of the Basic plan, plus

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          • Ultimate

            • 20 survey campaigns

            • 20 user seats

            • Includes features of Professional plan, plus

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          4.9

          (based on 67 reviews)

          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          VTEX

          VTEX

          Chargify

          Chargify

          Splitit

          Splitit

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          CX Rating screenshot

          7 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Retently offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Retently is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Retently Starts at $79/Month when Billed Yearly.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Retently includes SurveyMonkey, SurveySparrow, Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja, eNPS, GrowthScore, UserSpeaks, HockeyStack Surveys, Cognito Forms and SatisMeter.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].