Compare Freshdesk vs Netomi

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Netomi Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Netomi's AI-driven Customer Experience Platform provokes top-tier customer service interactions and resolutions. Forged with a patented AI tech, the platform is seamless and effortless to ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.5/10	Not Available
User Ratings	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	18 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 5374 reviews)	No reviews available for the product
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Netomi has impressed me with its intelligent approach to automating customer service through a robust AI framework. It’s particularly strong in offering a consistent and high-quality customer ...Read more
Pros and Cons	No pros or cons available for the product	Netomi handles service requests across chat, social media, voice, and email, ensuring customers can reach support through their preferred channels without friction. The platform integrates effortlessly with live agents and existing business systems, allowing businesses to enhance their service capabilities without overhauling current workflows. Netomi’s proprietary AI offers advanced automation that enhances the speed and accuracy of customer resolutions, setting a new bar for digital support. By automating a large portion of customer inquiries, businesses can significantly reduce support costs while maintaining or improving service quality. While integration is streamlined, the initial configuration of AI responses and alignment with business systems may require considerable planning and resources. Businesses with highly specialized workflows might find the platform less adaptable without custom development.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Integrations

Integration with other apps	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	Salesforce 4.3 (31400 reviews) Sprinklr 3.9 (291 reviews) Zoho Desk 4.4 (3462 reviews)

Customers

Customers	Pearson Bridgestone Kern High School District	GONG WarnerBros BREX

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots
Videos	3 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	involve.ai CustomGPT Qualified

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk offers Free Trial, but Netomi does not.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Netomi is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Netomi are unavailable.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Netomi includes involve.ai, CustomGPT, Qualified, Workvivo, M Intelligence, CSAT.AI and Nova AI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk vs Netomi

Freshdesk

Netomi

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure