Sprinklr Reviews in January 2025: User Ratings, Pros & Cons

"Sprinklr Social - One Stop Solution for all social listening needs"

What do you like best about Sprinklr Social? It is one of the best available tool for social listening and analysis. It is quite easy to understand and use once you get trained on the same. Responding to customer queries and requests is very easy once the social channels are integrated well.

"Great platform, wonderful team!"

What do you like best about Sprinklr Social? The platform is easy to navigate, easy to set up, and filled with useful information. Not only is the social listening the best of the best, but the customer support portion of the platform is top tier. We use it everyday between social media management, customer service, and social listening. The customer support is fantastic. We have dedicated members from Sprinklr who meet with us bi-weekly to address any issues or even to teach use new ...

"Sprinklr - an effective and robust social media tool"

What do you like best about Sprinklr Social? We own/operate 100+ individual brands - each with their own social identity. Sprinklr allows us to manage all those brands in one tool and to pull analytics/publish content in the aggregate, individual or group levels.

"User-Friendly Tool for social media analysts"

What do you like best about Sprinklr Social? Reporting dashboards and ability to show a lot more in-depth details about accounts on various platforms. What do you dislike about Sprinklr Social?

"Sprinklr is an essential tool for team-based social media management"

What do you like best about Sprinklr Social? It's fairly intuitive, powerful and functional. What do you dislike about Sprinklr Social?

"Quick to get started, easy to use!"

What do you like best about Sprinklr Social? It's so simple to set up each of your social media accounts and then to add team members. From there, it was easy for each student to learn how to publish and to use the inbox for community management.

"ABOVE above and beyond customer service."

What do you like best about Sprinklr Social? Ability to customize the experience for users and customizability of the workspace within the platform. Incredible customer support from account specialists, success managers, and IT support.

"Sophisticated Tool for All Your Social Needs!"

What do you like best about Sprinklr Social? I love how customizable Sprinklr is. You can develop your own dashboards, reports, and even custom metrics that help you measure your brand yearly, monthly, weekly and daily. It's incredibly helpful to have customization options for our KPI reporting.

"Always getting better."

What do you like best about Sprinklr Social? Sprinklr offers a powerful solution for seamlessly connecting large-scale brands. With nearly 800 social media accounts under our management, achieving this level of integration natively would be practically impossible. With Sprinklr I have comprehensive access to reporting tools, allowing us to effectively measure the performance of our campaigns, whether paid or organic. Given the extensive scope of our operations, we frequently require ...

"The next level"

What do you like best about Sprinklr Social? We moved as a BI team from a former social listening tool to Sprinklr Social because we wanted a more sophisticated tool matching our advanced needs. It did not disappoint. Also, the level of service we had from our Client Support at that time Sonbaty was amazing!