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Compare Freshdesk vs ManageEngine ServiceDesk Plus vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Freshdesk - Help Desk Software

Freshdesk

(722)
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ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

(150)
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Overview
Affiliate Disclosure

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

Not Available

User Ratings

4

(5374)

4.2

(351)
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Software Demo

Demo

View demo

View demo

Features

Total Features

16 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • Not Available
          Pricing Pans

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans
          • Not Available
          Pricing Pagefreshdesk pricing

          Pricing information not available

          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4

          (based on 5374 reviews)

          4.2

          (based on 351 reviews)
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          88

          Very Good

          50

          Good

          10

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          Harvest
          Harvest

          4.5

          (909 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)
          Jira
          Jira

          4.4

          (17380 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho Flow
          Zoho Flow

          4

          (18 reviews)

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_2

          ManageEngine ServiceDesk Plus_customers_2

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          ManageEngine ServiceDesk Plus Demo - Live dashboards

          16 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

          Alternatives

          Alternatives
          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          SolarWinds Service Desk - Service Desk Software
          SolarWinds Service Desk

          4.4

          Jira Service Desk - Service Desk Software
          Jira Service Desk

          4.1

          Symantec ServiceDesk - Service Desk Software
          Symantec ServiceDesk

          4

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and ManageEngine ServiceDesk Plus offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA