Compare Freshdesk Contact Center (Formerly Freshcaller) vs Convin

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote	Convin (471) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More	Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	9.1/10	Not Available
User Ratings	4 (13)	4.7 (633)
	Get Quote	Get Quote

Software Demo

Demo	View demo	Convin has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	7 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Pans	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 13 reviews)	4.7 (based on 633 reviews)
Rating Distribution	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0	Excellent 399 Very Good 64 Good 8 Poor 0 Terible 0
Expert's Review generated by AI	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more	No Expert ai Review available for the product
Pros and Cons	Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Quick Deployment: Customers find it easy to implement and deploy Freshdesk Contact Center, allowing quick setup and usage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Freshsales 4.6 (1395 reviews) Freshservice 4.4 (1491 reviews) Freshdesk 4 (5374 reviews)	Zoom 3.7 (69243 reviews) Google Meet 4.4 (5334 reviews) Freshsales 4.6 (1395 reviews)

Customers

Customers	Travix Blys Pirate Studios	No Customers information available.

Media and Screenshots

Screenshots	7 Screenshots	No screenshots available.
Videos	3 Videos	No videos available.

Alternatives

Alternatives	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3	Conversica 4.4 Konverse AI Conversational AI Bot

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk Contact Center (Formerly Freshcaller) and Convin offer a Free Trial.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Convin is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk Contact Center (Formerly Freshcaller) begins at $15/User/Month when Billed Yearly, while pricing details for Convin are unavailable.

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Some top alternatives to Convin includes Conversica, Konverse AI, Conversational AI Bot, Refract, q&ai Technologies, Convlo and ExecVision.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Convin

Freshdesk Contact Center (Formerly Freshcaller)

Convin

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure