Convin Reviews in January 2025: User Ratings, Pros & Cons

"The Best AI"

What do you like best about Convin.ai? Convin is something you would love to work with once you start working with it. Logo se le kar facilities tak..it it a great experience..!! What do you dislike about Convin.ai? Disliking is not what you call it..there is always some AOIs. What problems is Convin.ai solving and how is that benefiting you? Auditing all the calls for all the users integrated is the best thing that provides it!

"The Best AI"

What do you like best about Convin.ai? Convin is something you would love to work with once you start working with it. Logo se le kar facilities tak..it it a great experience..!! What do you dislike about Convin.ai? Disliking is not what you call it..there is always some AOIs. What problems is Convin.ai solving and how is that benefiting you? Auditing all the calls for all the users integrated is the best thing that provides it!

"Good but can be better"

What do you like best about Convin.ai? Customizable as per your requirement. AI audits and insights is the key feature. 100 percentage call audits done by the AI system.sysyem learns from you as time goes. What do you dislike about Convin.ai? Loading delays, WIP features, generic approach on audits. Time taken by AI to get to the accuracy. What problems is Convin.ai solving and how is that benefiting you? Audit insights Alerts on actionables Alarms on critical errors identified

"Provide amazing trends on teams!"

What do you like best about Convin.ai? Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails ...

"Easy to access all the insights of calls for managers as well as for representatives!"

What do you like best about Convin.ai? Convin provides many number of features if it's related to a representative or manager. Managers can access the calls of the reps and assign assessments to the agents who might need some improvement. Dashboards are easy to access and know about each representative's performance. There were some features which were difficult to implement but customer support stood with us to integrate it easily. What do you dislike about Convin.ai? There are some ...

"SO far so good"

What do you like best about Convin.ai? Its user friendly.The ability to effortlessly review, share, and collect feedback on your customer calls. Convin is an excellent tool for analyzing client calls and serving as a useful coaching tool which is easy for managers to assess and provide targeted feedback to sales teams, and implement. With the earlier recordings, it also assists new account teams in getting up to speed on previous calls and the health of the account. Support team performs ...

"Convin Ensurs effectiveness for users"

What do you like best about Convin.ai? The graphical insights tracker in Convin provides a transparent depiction of how parameters evolve over time, aiding in a comprehensive understanding. What do you dislike about Convin.ai? While there may be occasional delays in the search function, they are minor quirks. Overall, my satisfaction with the platform remains high. What problems is Convin.ai solving and how is that benefiting you? As an integral part of our product marketing and sales ...

"Coaching dashboard percentage and other features are great"

What do you like best about Convin.ai? Convin has greatly benefited both the sales staff and the organization as a whole. We may share "the voice of the prospect/customer" with all departments. This aids in product development, marketing, customer success/transitions, forecasting, and other areas in a very easy-to-integrate way. It lets me to listen to conversations on my own time rather than interrupting my day to phone folks. What do you dislike about Convin.ai? I've seen the ...

"Convin helps us get win behavior analysis"

What do you like best about Convin.ai? connin.ai is amazing tool for call auditing. This is best in the market because of its ease of use and also the vast amount of features they provide through their dashboard makes my team work exceptionlly east. This tool was very easy to integrate with our regular system. What do you dislike about Convin.ai? Initial cost of implemntation might look high sometimes, but from my perspective it is completely worth it What problems is Convin.ai solving and ...

"Reliable, Responsive and Highly Recommended for Contact centers"

What do you like best about Convin.ai? Convin is the back bone for our sales processes which is very easy to use and we also give the customer support using our tool, the way the team has implemented it is very canonical with our CRM and it has improved our data fetching features that enabled us to draw valuable insights What do you dislike about Convin.ai? We really as of now do not have any dislikes about the tool, since its been a wonderful journey and the teams frequency alligned with ...