Convin Reviews in February 2025: User Ratings, Pros & Cons

"The Best AI"

What do you like best about Convin.ai? Convin is something you would love to work with once you start working with it. Logo se le kar facilities tak..it it a great experience..!! What do you dislike about Convin.ai? Disliking is not what you call it..there is always some AOIs. What problems is Convin.ai solving and how is that benefiting you? Auditing all the calls for all the users integrated is the best thing that provides it!

"The Best AI"

What do you like best about Convin.ai? Convin is something you would love to work with once you start working with it. Logo se le kar facilities tak..it it a great experience..!! What do you dislike about Convin.ai? Disliking is not what you call it..there is always some AOIs. What problems is Convin.ai solving and how is that benefiting you? Auditing all the calls for all the users integrated is the best thing that provides it!

"Good but can be better"

What do you like best about Convin.ai? Customizable as per your requirement. AI audits and insights is the key feature. 100 percentage call audits done by the AI system.sysyem learns from you as time goes. What do you dislike about Convin.ai? Loading delays, WIP features, generic approach on audits. Time taken by AI to get to the accuracy. What problems is Convin.ai solving and how is that benefiting you? Audit insights Alerts on actionables Alarms on critical errors identified

"Convin helps keep everyone is it the reps or managers or team leads on the same page"

What do you like best about Convin.ai? Quick support from the team Detailed reportings availabilty Ease of use User friendly interface What do you dislike about Convin.ai? Lagging issue sometimes New updates and changes that we are not aware about prior What problems is Convin.ai solving and how is that benefiting you? Additionally, Convin's incredibly simple to explore and locate the information you're looking for. You could use the app and not skip a beat while working because of how ...

"Convin helps keep everyone is it the reps or managers or team leads on the same page"

What do you like best about Convin.ai? Quick support from the team Detailed reportings availabilty Ease of use User friendly interface What do you dislike about Convin.ai? Lagging issue sometimes New updates and changes that we are not aware about prior What problems is Convin.ai solving and how is that benefiting you? Additionally, Convin's incredibly simple to explore and locate the information you're looking for. You could use the app and not skip a beat while working because of how ...

"Fits best in scalable business environment!"

What do you like best about Convin.ai? I liked the AI part of this Tools which gives the Holistic idea about the entire call content. It is really conveint to use and implement. What do you dislike about Convin.ai? User interface while Auditing the calls should be bigger than what it is, so that it should be convinent to use. Audit process time Should be minimised as it takes a lot of time to pulish hte report. What problems is Convin.ai solving and how is that benefiting you? It saves time ...

"Provide amazing trends on teams!"

What do you like best about Convin.ai? Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails ...

"Several features has helped us expand our business towards client"

What do you like best about Convin.ai? Interface provided by Convin is easy to understand and implement. Being an Admin, I have the ability to get the follow up on my team's performance. I can view the number of sessions completed by an agent with respect to the total sessions assigned. Convin has made it easier for me to guide agents. With Lead Dashboard, I am able to look at the detailed analysis and attribute based reports. Convin offers several integrable features. With respect to ...

"Coaching Dashboard"

What do you like best about Convin.ai? Coaching Dashboard provided by Convin Everything is easily accessible, and the UI is quite simple. Plus the customer support team has made the UI easy to implement for us. Since our organization increased the size of our customer support crew, I have been using Convin every single day. Their product documentation and support are excellent. It is a ready-to-use solution right out of the box. Agents, team managers, and administrators may all easily ...

"Easy to access all the insights of calls for managers as well as for representatives!"

What do you like best about Convin.ai? Convin provides many number of features if it's related to a representative or manager. Managers can access the calls of the reps and assign assessments to the agents who might need some improvement. Dashboards are easy to access and know about each representative's performance. There were some features which were difficult to implement but customer support stood with us to integrate it easily. What do you dislike about Convin.ai? There are some ...