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Compare Capsule vs Freshdesk vs Zendesk Support vs Zoho Desk

Capsule - CRM Software
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Overview

Description

Capsule is the leading Customer Relationship management tool for small and medium SaaS inbound businesses. A CRM that combines a full suite of pre-built features, an array of out-of-the box ... Read More

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Entry Level Pricing
  • Starts from $18 , yearly
  • Starts from $15 , Billed Yearly
Free Trial Availability
Spotsaas Score

8.9/10

9.5/10

User Ratings
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Software Demo

Demo

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Features

Total Features

30 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $18 , yearly
          • $15 , Billed Yearly
          Pricing Plans
          • Starter

            $21

            /user/month

            • Our Starter plan gives you:

            • 30000 Contacts

            • Email Templates

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          • Growth

            $38

            /user/month

            • Everything in Starter plus:

            • 60000 Contacts

            • Workflow Automations

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          • Advanced

            $60

            /user/month

            • Everything in Growth plus:

            • 120000 Contacts

            • Contact Enrichment

          • Browse all pricing plans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          210

          Very Good

          51

          Good

          14

          Poor

          2

          Terible

          1

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Hyperact

          Hyperact

          Family Wise LTD

          Family Wise LTD

          Fuzzy Labs

          Fuzzy Labs

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Media and Screenshots

          Screenshots
          Tracks

          5 Screenshots

          Freshdesk

          6 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Capsule and Freshdesk offer a Free Trial.

          Capsule is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Capsule Starts at $18/user/month when yearly whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

          Some top alternatives to Capsule includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, ClickUp, Freshsales, Salesforce, SimpleCRM, Simply CRM, Easy Simple CRM, Lime CRM, webCRM, Cool Life CRM, Pipeline CRM and LOGICRM.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].