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Compare C2 ATOM vs HelpDesk vs Zoho Desk vs Zendesk Support

C2 ATOM - Service Desk Software
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HelpDesk - Help Desk Software
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Overview

Description

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Entry Level Pricing
  • Starts from $50
  • Starts from $29 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

Not Available

9.4/10

User Ratings

4.3

(53)

4.3

(50)
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Software Demo

Demo

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View demo

Features

Total Features

0 Features

15 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $50
        • $29 , Billed Yearly
        Pricing Pans
        • Not Available
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

          Show more +

        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

          Show more +

        Pricing Pagec2-atom pricinghelpdesk pricing

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        12

        Very Good

        14

        Good

        1

        Poor

        0

        Terible

        0

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Easy to configure and customize, adapting well to different business needs and processes.

        • Efficient automation capabilities that optimize processes and increase productivity.

        • Flexibility in managing IT tickets as well as requests from various service departments.

        • Intuitive and user-friendly interface, making it accessible to a wide range of users.

        • Comprehensive solution with features like request management, automation, and KB articles.

        • Occasional performance issues with more than 1000 tickets open per day leading to slower response times.

        • Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.

        • Overwhelming richness of features and customizations may be challenging for new users without sufficient support.

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        STS Gaming Group

        STS Gaming Group

        Media and Screenshots

        Screenshots
        Workflow and project management

        3 Screenshots

        Ticket Detail

        3 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        HelpDesk offers Free Trial, but C2 ATOM does not.

        C2 ATOM is designed for Large Enterprises, Medium Business and Small Business.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for C2 ATOM Starts at $50/User/Month whereas for HelpDesk Starts at $29/User/Month when Billed Yearly.

        Some top alternatives to C2 ATOM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, TOPdesk, BoldDesk and Scopedesk.

        Some top alternatives to HelpDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].