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Compare Act! vs HaloITSM

Act! - CRM Software
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HaloITSM - Service Desk Software
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Overview

Description

Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date ... Read More

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More

Entry Level Pricing
  • Starts from $30
  • Not Available
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.1/10

Not Available

User Ratings

4.6

(83)
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Software Demo

Demo

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Features

Total Features

10 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $30
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        201

        Very Good

        82

        Good

        47

        Poor

        12

        Terible

        26

        Excellent

        16

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its ...Read more

        HaloITSM has gained significant praise over the past 12 months, with users highlighting its sleek design, speed, and continuous evolution as standout features. The customer service and ...Read more

        Pros and Cons
        • Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.

        • High degree of customization, allowing users to tailor layouts and features to meet specific business needs.

        • Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.

        • Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.

        • Powerful automation features to streamline email campaigns, reminders, and task scheduling, saving time and boosting productivity.

        • Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.

        • Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.

        • Limited modern design in the interface and cloud-based functionality, making the software feel outdated compared to competitors.

        • Modern interface that is easy to use and navigate.

        • Excellent technical support and responsiveness to user feedback.

        • Customizable features that cater to various business needs.

        • Quick and seamless migration to cloud-based version.

        • Value for money compared to other ITSM solutions.

        • Some settings can be challenging to find due to high level of customization.

        • Limited documentation for certain features, requiring frequent engagement with support.

        • Complexity in setting up certain functions.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        TSD Groep

        TSD Groep

        LMT Mercer Group

        LMT Mercer Group

        The Sherman Sheet

        The Sherman Sheet

        NHS

        NHS

        Siemens

        Siemens

        AkzoNobel

        AkzoNobel

        Media and Screenshots

        Screenshots

        No screenshots available.

        Self Service Portal screenshot

        5 Screenshots

        Videos
        video-0

        5 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Act! and HaloITSM offer a Free Trial.

        Act! is designed for Freelancers, Medium Business and Small Business.

        HaloITSM is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Act! begins at $30/User/Month, while pricing details for HaloITSM are unavailable.

        Some top alternatives to Act! includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, ClickUp, Freshsales, Claritysoft, SalesCRM, SalesLab CRM, SimpleCRM, FreeCRM, Client Book CRM, webCRM, CAS CRM, SalesPro CRM and LOGICRM.

        Some top alternatives to HaloITSM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Freshdesk, HelpDesk, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk and ServiceNow Customer Service Management.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].