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8.5/10

Spot Score

Spiraldesk - Help Desk Software

Spiraldesk Alternatives and Competitors

Simplify customer service and boost efficiency.

Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Knowledge Base

Pricing

  • Starts from $10/Month when Billed Yearly, also offers free forever plan

  • Free Trial available

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List of the Top Spiraldesk alternatives as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

  • Reporting and Analysis

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2/10

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

  • AI based Chatbots

+ 1 more

Pricing

Free Trial available, Try Now

Starts from $49/User/Month when Billed Yearly

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

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Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Self Service Portal

+ 1 more

Unique Features

  • Asset Management

  • Contract (SLA Management)

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

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Product Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

9.5/10

Spot Score

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

  • AI based Chatbots

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.9/10

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

4.4

(76)

Add to compare

Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 10 more

Unique Features

  • Community Forums

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

Add to compare

Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Contract (SLA Management)

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8/10

Spot Score

SysAid - Help Desk Software

SysAid

Streamline IT support anytime, anywhere.

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Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5/10

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

4.4

(82)

Add to compare

Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Contract (SLA Management)

  • Community Forums

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

Desky

Desky

Streamline support with a smart phone solution.

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Product Description

Desky - a smart phone based help desk software. It is a software that runs on a Smart phone via a browser and provides a unified help desk interface for multiple locations, with a single point of management. On-demand Dialer enables users to interact with system from anywhere in the world at ...

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Common Features

No common features

Unique Features

  • Organizational Charting

  • Meeting Room Booking

  • Mobile Booking

+ 2 more

Pricing

Desky offers custom pricing plan